- Workspace Experience Ambassador
- Jones Lang LaSalle in Qormi, Malta Island, Malta
- jobs
- 18 hours ago
jobs description
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Community engagement: You will base yourself within the business and be recognised as the “go-to” person for anything workplace related. The role is defined by the working to the following key principals:
Deliver an exceptional experience to our Client colleagues
Take ownership of all services that support colleagues within the workplace
Build relationships with key stakeholders & encourage interaction between colleagues and workplace teams
Understand the needs of the business or businesses your support and how they interact with the new workplace and ways of working
Work with Project Change Lead to drive project messaging and new ways of working within the business.
Create a culture of Community Well Being, supporting and guiding colleagues through the challenges & opportunities of the new workplace environment
Manage space requests to ensure clients get the most out of the new workplace
Role model and drive new etiquettes and behaviours which promote a community mindset, sharing space effectively and adopting an activity-based mindset (choosing the best space to work from depending on the activity being completed)
Key Roles and Responsibilities
Create a collaborative environment amongst employees across the workplace promoting new behaviours and community engagement between colleagues
Provide a welcoming experience for everyone as you establish a strong front of house offering
Get to know our client colleagues, interests, understand the teams and what will make a difference in their day-to-day experience
Support events and promote activities that bring together employees from across different teams within the business.
Immerse yourself within the work profile of each business and which workplace features are most critical to their business success
Be a promoter of Workplace technology, encourage colleagues to use online reporting of faults/requests and engage with CRE
Be the “go-to” person for all workplace matters; answer questions and deliver effective solutions (utilising stakeholder network) which are in line with new ways of working and Future of Work principles
Ownership of meeting rooms including in room technology (triage and first line fix), escalating where specialist technical support is required and ensuring spaces are shared between business units for the intended purpose
Become an effective bridge point between the business units, local/regional CRE and the Client end-user colleagues
Be aware of any changes occurring within each business and how this might impact space requirements and utilisation
Support orientation of new staff to the new environment, driving key messages about behaviours and best space use, as well as aiding staff visiting from other offices
Oversee the behaviours and etiquettes in the workplace through ongoing monitoring, engagement, and communications with the various teams to ensure alignment to Activity Based working principles
Support our Facilities Management team in responding to internal workplace issues including at workstations, meeting rooms, communal areas, etc.
Take ownership for locker management including the assignment, moves and changes and troubleshooting
Undertake head count analysis and general observations to understand key peak periods, down times, and broader behaviours in the workplace
Have general care for our client colleagues, the workspace and proactively identify/report issues and help to resolve
Ownership and maintenance of Workplace experience internal communications page to promote events, share best practice and encourage engagement with the workplace experience the new office offers.
Location:
On-site –Qormi, MLT
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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