- IT Support Desk Engineer
- YourRecruit in West Sussex, , United Kingdom
- jobs
- 19 hours ago
jobs description
IT Support Desk Engineer – Exciting Opportunity with a Leading IT Provider
Location: Crawley, West Sussex
Salary: £28,000 - £35,000
Hours: Monday – Friday, 9:00 AM – 5:30 PM
Benefits: Career progression, ongoing training, and a supportive team environment
About the Company:
Our client is a well-established IT solutions provider delivering expert managed services to businesses across various industries. With a strong focus on customer satisfaction and technical excellence, they are looking for a skilled IT Support Desk Engineer to join their growing team.
The Role:
As an IT Support Desk Engineer, you’ll be the first point of contact for clients, providing exceptional remote and on-site IT support. You will troubleshoot and resolve technical issues, ensuring systems run smoothly while maintaining high customer service standards.
Key Responsibilities:
Provide 1st and 2nd line support for client IT issues via phone, email, and remote tools
Log and track support tickets, ensuring timely resolution within SLAs
Troubleshoot hardware, software, and network issues efficiently
Assist with system installations, updates, and configurations
Proactively monitor IT systems, identifying potential problems before they escalate
Work closely with senior engineers to escalate complex issues when necessary
Maintain strong client relationships, ensuring excellent customer service
Skills & Experience Required:
Previous experience in an IT support/helpdesk role
Strong knowledge of Windows OS, Microsoft 365, Active Directory, and basic networking
Experience troubleshooting hardware, software, and connectivity issues
Excellent communication and problem-solving skills
Ability to work independently and as part of a team
A proactive approach with a keen eye for detail
Bonus Skills (Desirable but Not Essential):
Experience with Azure, VPNs, virtualisation (VMware/Hyper-V), and cloud services
Relevant IT certifications (e.g., CompTIA, Microsoft, ITIL)
A full UK driving licence is preferred, as some client site visits may be required
Why Join?
Work with a friendly and supportive team in a growing IT company
Career development opportunities with ongoing training
Exposure to a variety of technologies and industries
*Interested? Please send your CV in as a Word format only
**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)
***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee
Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free, however, to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.
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