- Casino Operations Specialist (Nederlands sprekend)
- People & Co. in Sliema, Malta Island, Malta
- jobs
- 1 day ago
jobs description
JOI Gaming (part of the JVH Gaming & Entertainment Group) is looking for a full time Casino Operations Specialist (Dutch-speaking) to join our Casino team. You will help drive the Casino operations, quickly recognise opportunities for growth and development and have the skills to effectively execute these. You will have a deep understanding of customer behaviour and motivations and can execute the strategy in a clear, structured way to significantly grow the business and take market share.
As the Casino Operations Specialist, you will report directly to the Casino Operational Manager and will collaborate & coordinate with our other Casino Operations Specialist. You will be responsible for the day to day operations of the JACKS.NL Casino and Live Casino vertical.
Requirements
Your first 30 days:
Reviewing our current Casino offering
Reviewing, improving, or building processes to meet our business objectives and ensure compliance
Assessing the current and future needs for the department and reporting as needed
Updating the Casino shop window to enhance competitiveness within the business
What you’ll do afterwards:
Maintaining and updating the shop window of the Casino product vertical
Building relationship management with 3rd party suppliers
Ensuring all aspects of the product are compliant (Promotions, Product, etc.)
Monitoring the Casino performance and customer experience of the product vertical
Working closely with customer service and acting as third-line support to ensure best practices are standard
Assisting in planning campaigns from idea to briefing, coordinating, and post-analyzing KPIs
Collaborating with the Casino Manager to drive the product vertical strategy and agreed KPIs
Keeping up to date with competitors and ensuring the competitiveness of our product
Working with UX, marketing, or other teams to shape the product customer journey
Advising on bonuses & event promotions in collaboration with UX, marketing, or other teams
Collaborating with 3rd party suppliers or other stakeholders as appropriate
Who we’re looking for:
Native Dutch-speaking proficiency is required.
An eye for detail and the ability to properly coordinate projects from A-Z
Structured, organized, and capable of managing multiple projects simultaneously
Relevant market experience
(Affinity towards) analytical and reporting skills using Word, Excel, and PowerPoint
People & Co.