1st RESPONSIBILITY
I am an Omni business leader who gives my customers a WoW experience across channels (Omni Mind-set)
• I greet, smile, and engage with customers to understand their needs.
• I ensure that I am up to date with Decathlon's products, services and offers across all channels
• I sell physically or digitally our available products that meet our customer's needs
• I am available for my customers and my team
2nd RESPONSIBILITY
I ensure the best in the class layout and availability for my sport.
• My Layout is welcoming, seductive and engaging to boost my sport business
• Ensure customer-friendly layouts facilitate SIBC (Self Informed Best Choice) and fulfil the quick store strategy.
• I guarantee customer and teammates’ safety in-store, with products, stock storage
• I guarantee our products' physical and digital availability (stock availability and accuracy)
Omni Sports Leader
Develop local sports activities to delight customers and boost omnichannel performance.
Kalyan Maharashtra India