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  • jobs
  • 4 weeks ago

jobs description


Responsibilities
• Daily supervision and management of the company’s operations team, including but not limited to operations executives and operations team leaders.
• Ensure maximum client satisfaction by conducting customer satisfaction surveys.
• Manage employees’ schedules to ensure full coverage over a 24/7 schedule (Or required shifts).
• Act as the go-to person in case any operational inquiries arise, or operational incidents occur requiring immediate action/response.
• Monitor and review the overall performance evaluation of the linguists in coordination with the QC function to ensure keen follow-up on areas of improvement, KPI progression, and quality of work.
• Manage all platforms used for daily operations and communication.
• Communicate concerns, gaps, suggestions, improvements, and long-term plans to higher management.
• Organize with business development to ensure workload meets promised deadlines for clients.
• Review all inbound applications and invite top candidates for an interview.
• Conduct the first-round interview in person and make a recommendation to accept, reject, or have a secondary interview based on your overall assessment.
• Manage the onboarding process at the company to integrate new members.
• Take ownership of the physical workspace, ensuring that it always functions smoothly for the members, and proactively resolve any issues that arise.
• Be responsive, connected, flexible, and available to support when required.
• Take full responsibility and ownership over daily operational requirements.
• Make decisions aligned with the company’s mission and vision ensuring its best interest.
• Provide monthly reports on QA, utilization, and any other management requirement on a timely basis.
• Support senior operations manager when and where needed.
• Participate in the development of the company’s technology and define features and requirements, test products, share feedback and recommend changes if needed.
• Any other relevant tasks are required by the line manager or senior management.

Qualifications
• Bachelor’s degree in business management or any other related field.
• (5-7) years of experience, preferably in the translation field.
• Excellent level of proficiency with MS
• Excellent communication and leadership skills.
• Proven work experience as a team leader or supervisor.
• Excellent analytical and problem-solving skills.
• Organizational and time-management skills.
• Excellent client-facing and internal communication skills.
• Excellent command of English and Arabic languages, both written and spoken.
• Conflict resolution skills.
• Acquiring a PMP/ COM certificate is a plus.

Required Skills
• Customer Satisfaction
• Operations Management
• Communication Skills
• Leadership Skills
• KPIs & HR Metrics

Job Details
• Location: Amman - Jordan
• Industry: Marketing & Sales, Other
• Job Type: Full-Time
• Degree: Bachelor
• Experience: 5 - 7
• Nationality: Unspecified
Amman Jordan

salary-criteria

Apply - Operations Manager Amman