- Front Desk Agent Northfield
- fairfield Inn & Suites by Marriott Northfield, MN in Northfield, MN, United States
- jobs
- 2 days ago
jobs description
Fairfield Inn by Marriott – Northfield - Front Desk Agent Job Description
Hotel Front Desk Agent responsibilities include:
• Performing all check-in and check-out tasks
• Providing exceptional guest service
• Communicating with housekeeping, maintenance and management to ensure efficiency and guest readiness
• Managing online and phone reservations
• Informing customers about payment methods and verifying their credit card data
Job brief
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.
Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.
Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities, local attractions
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
Requirements
• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software
• Exceptional customer service attitude
• Excellent communication and organizational skills
• High School degree or equivalent. Hospitality associates degree or above a bonus'
'COVID-19 Precaution(s): * Personal protective equipment provided or required
• Plastic shield at work stations
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in placeCommunication method(s) used:
• Phone
• In person
Typical end time:
• 11PM
Typical start time:
• 3PM
This Job Is:
• Open to applicants who do not have a high school diploma/GED
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma
Work Remotely
• No
Job Types: Part-time, Full-time
Pay: From $15.50 per hour
Schedule:
• 8 hour shift
• Day shift
• Night shift
Work Location: In person
Northfield MN United States