- Division Manager Batticaloa
- Softlogic Life in Batticaloa, , Sri Lanka
- jobs
- 2 weeks ago
jobs description
About the jobCompany DescriptionUPBRIGHT is a global educational platform specializing in online earning courses, freelancing, e-commerce, and software training, with over 3,500 students and a 5-star rating on Google.Job Summary:We are looking for a dedicated and proactive Customer Support Specialist to ensure excellent service for our students and clients. This role involves managing inqu...iries, resolving issues, and delivering a seamless customer experience. You will be the face of UPBRIGHT’s support team, ensuring that every interaction leaves a lasting positive impression.Customer Support Job Responsibilities at UPBRIGHT:• Respond to Inquiries: Handle queries via chat, phone, and social media.• Provide Information: Assist with course details, payment, and technical support.• Resolve Issues: Troubleshoot account, access, and platform issues.• Technical Assistance: Guide students in using the learning platform and tools.• Collect Feedback: Gather student feedback for service improvements.• Document Interactions: Keep accurate records of support cases.• Collaborate: Work with teams to resolve complex issues.• Customer Education: Help students understand course structure and resources.• Manage Complaints: Resolve complaints and maintain positive relationships.• Service Improvement: Suggest improvements based on customer feedback.• Maintain professionalism: Provide friendly, empathetic service.• Meet Targets: Achieve response and satisfaction goals.Application Deadline: Rolling applications—apply early to secure your spot!!!
Batticaloa Sri Lanka