- Plumbing and Drainage Technician Chandler's Ford
- City Facilities Management Holdings Ltd in Chandler's Ford, , United Kingdom
- jobs
- 3 weeks ago
jobs description
Ignite Your Career with Partridge of Hampshire.Are you ready to take your career to the next level with the largest BMW and MINI retailer in the UK? Where our people are just as important as our customers? Join Partridge of Hampshire, where passion meets precision and our team’s dedication fuels every drive forward!Who We’re Looking For.We’re on the hunt for a high-energy, people-focused pro...fessional to join our dynamic team in Chandlers Ford. If you thrive on delivering unforgettable customer experiences and are excited to work with a team as enthusiastic about BMW and MINI as you are, this is your opportunity to shine!Why Partridge of Hampshire?This isn’t just a job – it’s a chance to be part of a family-owned business that’s redefining the BMW and MINI experience across Hampshire. Led by the inspiring Toby Partridge, whose three decades of dedication to the BMW brand have established us as a regional powerhouse, our team lives and breathes excellence.What We Offer:• Work with Iconic Brands: Join a team as passionate about BMW and MINI as you are!• Growth-Oriented Culture: We value ambition and support your career development at every step.• Family-Owned Values: Our close-knit team is inspired by a hands-on leader who leads by example.• Best in class: We pride ourselves that every department is ranked within the Top 15% in the country.• Celebrate success: We recognise our successes internally with tailored staff experiences.What is the role?Here at Partridge of Hampshire we have one of the largest Service Departments in the region. The role of Customer Contact Advisor is imperative to assist in the smooth running of our Service Department; to help us constantly deliver a 5-star experience to all our BMW and MINI customers. You will, on a daily basis, deal with all inbound service calls for the retailer’s service centre in relation to service booking and other service-related items, whilst also handling all customer objections. This role requires flexibility to work some Saturdays when required.Role responsibilities – including but not limited to:• Provide customer service in line with the brand values, Customer Promise and Employee Commitment• To qualify and log all incoming sales enquiries for presentation to Sales Assistant for Enquiry Management• To receive customer enquiries by telephone and in person, establish the customer’s key service / repair requirements• Advise customers of precise and where appropriate, estimated costs of repairs and work to be undertaken• Satisfy customers’ needs through making additional products and services available to them• To create outstanding customer confidence in the service offered by Partridge BMW by ensuring a professional performance and exceptional commitment to customer careWho you need to be?To succeed in this role, you will be highly passionate about our brand, our standards and our vision.As a Customer Contact Advisor, you will have proven background working in a similar role for a prestigious establishment and providing customers with an excellent experience in person or by telephone.You will have the ability to work under pressure and to tight deadlines, demonstrating excellent attention to detail; communication skills and the ability to use your initiative and a willingness to learn and develop. You will be able to demonstrate strong interpersonal, presentation, organisation and prioritisation skills as well as an ability to work autonomously.You will be focused on delivering results and meeting customer expectations, setting high standards for quality and have the ability to follow instructions and procedures.Your experience:• You will have a minimum of 5 GSCEs grade C and above, including Maths and English• You will have a minimum 3 years’ customer service experience• You will have excellent IT and administration skillsBenefits:• 22 days’ annual holiday plus bank holidays• Excellent training and career development opportunities• Employee discount scheme• Corporate gym rate• Pension scheme• Staff parking• Annual staff party and opportunities to get involved with charitable, social, and sporting events throughout the year.Next stepsReady to join a team where passion meets performance? Apply today and accelerate your career with Partridge of Hampshire – your journey with us starts now!Please forward to receiving your CV and covering letter to Recruitment@partridgebmw.co.ukJob Types: Full-time, PermanentPay: £24,960.00 per yearAdditional pay:• Commission payBenefits:• Company pension• Employee discountSchedule:• Monday to Friday• Weekend availabilityWork Location: In personReference ID: Customer Contact Advisor
Chandler's Ford United Kingdom