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Student Services SpecialistJob No: 542408Work Type: StaffLocation: Long BeachCategories: Unit 7 - CSUEU - Clerical and AdministrativeSupport Services, Administrative, Temporary, Full TimeJob SummaryThe Student Services Specialist provides students with qualityassistance by conveying clear and concise information, advice, andservice on a wide range of complex academic policies andpr...ocedures.Key Responsibilities• Analyze, process, and update transactions for students,including cashiering, in support of Enrollment Servicesactivities.• Respond to inquiries by accessing on-line information andutilizing reference materials to assist customers with policies,procedures, and fees related to Enrollment Servicesactivities.• Cross-training assignments and other duties as assigned withinEnrollment Services.Knowledge Skills and AbilitiesThe individual possesses strong customer service skills,effectively representing Enrollment Services and the University ina dynamic environment. They can clearly explain complex policiesand procedures to diverse audiences, relay and clarify informationefficiently, and maintain cooperative relationships with students,staff, faculty, and the public. They demonstrate empathy, fairness,and professionalism, ensuring data integrity and operationalcontinuity. Their ability to communicate with diverse populations,coupled with experience in data entry and information retrieval,supports their collaborative approach to achieving team goals andinfluencing decisions through effective communication andrelationship building.Ability to communicate with an ethnically and culturally diversecampus community. Ability to follow all university policies,procedures, and guidelines including but not limited to safety,civility, information security, and non-discrimination policies andprocedures. Ability to contribute to a positive universityexperience for each and every student and assist in achieving theuniversity's commitment to a "vision of excellence."Education and Experience• Equivalent to three years of administrative support experiencerequired.• Cashiering experience preferred.Physical Summary• Sedentary work - Involves mainly sitting. Walking and standingare minimal. Lifting is limited to lightweight objects. (10 poundsor less).DepartmentEnrollment Services Student RecordsClassificationAdministrative Support Assistant IICompensationSalary placement is determined by the education, experience, andqualifications the candidate brings to the position, internalequity, and the hiring department's fiscal resources.Hiring Range: Thehiring range for this position is $3,505 - $3,680 per monthcommensurate with candidate's education, experience, skills, andtraining.CSU Classification Salary Range: The CSUClassification Salary Range for this position is $3,505 - $5,159per month.BenefitsExcellent benefits through CalPERS (health, vision, dental),tuition fee waiver, generous vacation and sick leave, and 14 paidholidays each year.Time Base1.0 time-base, 40 hours per week.Duration of AppointmentThis is a temporary position for 1 year with no permanent statusgranted. Temporary assignments may expire prior to the endingdate.Application ProceduresClick Apply Now to complete the CSULB Online EmploymentApplication.PLEASE FILL OUT THE APPLICATION COMPLETELY. It isimportant that all sections of the on-line application are filledout completely and accurately. Please include all relevanteducation and experience. Your application will be used todetermine whether you meet the minimum qualifications for thisposition.Additional InformationA background check (including a criminal records check) must becompleted satisfactorily and is required for employment. CSU willmake a conditional offer of employment, which may be rescinded ifthe background check reveals disqualifying information, and/or itis discovered that the candidate knowingly withheld or falsifiedinformation. Failure to satisfactorily complete the backgroundcheck may affect the continued employment of a current CSU employeewho was conditionally offered the position.Due to the nature of this position, current CSULB employees aresubject to a criminal record check unless they have successfullycompleted a criminal background check through CSULB within the past12 months.CSULB is not a sponsoring agency for staff and management positions(i.e. H-1B Visas).California State University Long Beach expects respectful,professional behavior from its employees in all situations. Acts ofharassment or abusive conduct are prohibited. Demonstratedappropriate professional behavior, treating others with civilityand respect, and refusing to tolerate abusive conduct is expectedof all employees.Equal Employment StatementCalifornia State University Long Beach is an AffirmativeAction/Equal Opportunity Employer that is strongly committed topromoting diversity in all areas of the campus community. Weconsider qualified applicants for employment without regard to age,physical or mental disability, gender or sex, genetic information,gender identity, gender expression, marital status, medicalcondition, nationality, race or ethnicity, religion or religiouscreed, sexual orientation, and veteran or military status.AccommodationsWe provide reasonable accommodations to applicants and employeeswith disabilities. Applicants with questions about access orrequiring a reasonable accommodation for any part of theapplication or hiring process should contactHiring Range: Thehiring range for this position is $3,505 - $3,680 per monthcommensurate with candidate's education, experience, skills, andtraining.CSU Classification Salary Range: The CSUClassification Salary Range for this position is $3,505 - $5,159per month.BenefitsExcellent benefits through CalPERS (health, vision, dental),tuition fee waiver, generous vacation and sick leave, and 14 paidholidays each year.Time Base1.0 time-base, 40 hours per week.Duration of AppointmentThis is a temporary position for 1 year with no permanent statusgranted. Temporary assignments may expire prior to the endingdate.Application ProceduresClick Apply Now to complete the CSULB Online EmploymentApplication.PLEASE FILL OUT THE APPLICATION COMPLETELY. It isimportant that all sections of the on-line application are filledout completely and accurately. Please include all relevanteducation and experience. Your application will be used todetermine whether you meet the minimum qualifications for thisposition.Additional InformationA background check (including a criminal records check) must becompleted satisfactorily and is required for employment. CSU willmake a conditional offer of employment, which may be rescinded ifthe background check reveals disqualifying information, and/or itis discovered that the candidate knowingly withheld or falsifiedinformation. Failure to satisfactorily complete the backgroundcheck may affect the continued employment of a current CSU employeewho was conditionally offered the position.Due to the nature of this position, current CSULB employees aresubject to a criminal record check unless they have successfullycompleted a criminal background check through CSULB within the past12 months.CSULB is not a sponsoring agency for staff and management positions(i.e. H-1B Visas).California State University Long Beach expects respectful,professional behavior from its employees in all situations. Acts ofharassment or abusive conduct are prohibited. Demonstratedappropriate professional behavior, treating others with civilityand respect, and refusing to tolerate abusive conduct is expectedof all employees.Equal Employment StatementCalifornia State University Long Beach is an AffirmativeAction/Equal Opportunity Employer that is strongly committed topromoting diversity in all areas of the campus community. Weconsider qualified applicants for employment without regard to age,physical or mental disability, gender or sex, genetic information,gender identity, gender expression, marital status, medicalcondition, nationality, race or ethnicity, religion or religiouscreed, sexual orientation, and veteran or military status.AccommodationsWe provide reasonable accommodations to applicants and employeeswith disabilities. Applicants with questions about access orrequiring a reasonable accommodation for any part of theapplication or hiring process should contact HiringRange: The hiring range for this position is $3,505 -$3,680 per month commensurate with candidate's education,experience, skills, and training.CSU Classification Salary Range: The CSUClassification Salary Range for this position is $3,505 - $5,159per month.BenefitsExcellent benefits through CalPERS (health, vision, dental),tuition fee waiver, generous vacation and sick leave, and 14 paidholidays each year.Time Base1.0 time-base, 40 hours per week.Duration of AppointmentThis is a temporary position for 1 year with no permanent statusgranted. Temporary assignments may expire prior to the endingdate.Application ProceduresClick Apply Now to complete the CSULB Online EmploymentApplication.PLEASE FILL OUT THE APPLICATION COMPLETELY. It isimportant that all sections of the on-line application are filledout completely and accurately. Please include all relevanteducation and experience. Your application will be used todetermine whether you meet the minimum qualifications for thisposition.Additional InformationA background check (including a criminal records check) must becompleted satisfactorily and is required for employment. CSU willmake a conditional offer of employment, which may be rescinded ifthe background check reveals disqualifying information, and/or itis discovered that the candidate knowingly withheld or falsifiedinformation. Failure to satisfactorily complete the backgroundcheck may affect the continued employment of a current CSU employeewho was conditionally offered the position.Due to the nature of this position, current CSULB employees aresubject to a criminal record check unless they have successfullycompleted a criminal background check through CSULB within the past12 months.CSULB is not a sponsoring agency for staff and management positions(i.e. H-1B Visas).California State University Long Beach expects respectful,professional behavior from its employees in all situations. Acts ofharassment or abusive conduct are prohibited. Demonstratedappropriate professional behavior, treating others with civilityand respect, and refusing to tolerate abusive conduct is expectedof all employees.Equal Employment StatementCalifornia State University Long Beach is an AffirmativeAction/Equal Opportunity Employer that is strongly committed topromoting diversity in all areas of the campus community. Weconsider qualified applicants for employment without regard to age,physical or mental disability, gender or sex, genetic information,gender identity, gender expression, marital status, medicalcondition, nationality, race or ethnicity, religion or religiouscreed, sexual orientation, and veteran or military status.AccommodationsWe provide reasonable accommodations to applicants and employeeswith disabilities. Applicants with questions about access orrequiring a reasonable accommodation for any part of theapplication or hiring process should contact StaffHR-Accommodations@csulb.edu.Out of State Employment PolicyCalifornia State University, Long Beach, as part of the CSU system,is a State of California Employer. As such, the University requiresall employees upon date of hire to reside in the State ofCalifornia.As of January 1, 2022 the https://calstate.policystat.com/policy/10899725/latest/"href="https://calstate.policystat.com/policy/10899725/latest/"target="_blank" rel="noopener noreferrer">CSU Out-of-StateEmployment Policy prohibits the hiring of employees to performCSU-related work outside the state of California.Application Closes: Jan 13, 2025 (11:55 PM)To apply, visit https://careers.pageuppeople.com/873/lb/en-us/job/542408/student-services-specialistjeid-778150f053b9644ea6bfd964c4e4a832
Long Beach CA United States