- Service Advisor Longwood
- Confidential in Longwood, FL, United States
- jobs
- 3 weeks ago
jobs description
Parks Lincoln of Longwood seeking an experienced Service Advisor to join our expanding Service Team. The person in this position will be working as part of a team within the Service Department to support our customer’s experience. The Service Advisor will be a liaison with our Customers, Service Technicians, and Service Manager. Come and see our new state-of-the-art-facility!
The primary responsibilities for this position include:
• Greet customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to technicians
• Up-sell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Skills that we have identified that will lead to success include:
• 3 plus years as a Service Advisor in the automotive industry required
• Excellent time management skills and ability to multi-task and prioritize
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational and planning skills
• Computer proficiency
• Work well with Service Team as well as other departments
• Dependability, reliability, responsibility
• Thrive on working in a fast-paced, team environment
• Hospitality experience a plus
• Valid Florida driver's license and good driving record required
This is a full-time, 40+ hour per week position that will require some Saturdays. Located in Longwood FL, we are a drug-free environment and offer an excellent compensation package that includes eligibility for a fabulous benefit program - health, dental, 401k retirement, Paid Time Off, and employee discounts.
Interested in a great career with an industry leader? Then we want to hear from you!
Work Remotely
• No
Job Type: Full-time
Pay: $80,000.00 - $100,000.00 per year
Benefits:
• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance
Shift:
• 10 hour shift
• Day shift
Work Days:
• Monday to Friday
• Weekends as needed
Experience:
• service advisor: 3 years (Required)
License/Certification:
• Driver's License (Required)
Work Location: In person
Longwood FL United States