- Sales Operations Supervisor Flossmoor
- Westlake Hardware, Inc. in Flossmoor, IL, United States
- jobs
- 2 weeks ago
jobs description
Job Summary:
In the absence of the General Manager and Assistant Managers, you are chiefly responsible for store operations. The Floor Supervisor also plays a key part in leading and coordinating the team towards meeting company goals and objectives.
Roles and Duties:
• Highlight the strengths of Westlake Ace Hardware.
• - Take proactive steps in helping customers solve their issues.
• Greet and acknowledge patrons upon their arrival and as they move around the store. Show appreciation to customers as they conclude their visit and as they exit the establishment.
• Project an enthusiastic and sociable image, working harmoniously with customers and associates.
• Provide timely, polite, and efficient responses to all incoming calls and pages.
• Work towards resolving customer complaints in a way that upholds Westlake’s best interest and maintains customer satisfaction.
• Express a solid comprehension of product details and awareness of the store’s setup and product positioning.
• Cultivate a safe, professional, and positive work environment for associates.
• Direct the management of all store activities.
• Assigned the duty of both initiating and completing the store’s operational hours.
• Support in the implementation of Store Support Center initiatives.
• Support the implementation of strategies to ensure Loss Prevention, Safety, and Internal Audits are successful.
• Collaborate with the General Manager, Assistant Manager-Operations, and Assistant Manager-Merchandising to oversee all store operations effectively.
• Ensure that any operational or managerial challenges are communicated promptly to the General Manager.
• Help maintain the cleanliness and order of the sales floor, stockroom, and outdoor merchandise zones.
• Assist in ensuring that the weekly updates to prices and labels are completed in a timely and accurate manner.
• Assist in executing cashiering functions, such as training sessions, maintenance work, audits, and report generation.
• Comply with all other responsibilities as directed.
• Contribute to the safe and efficient completion of forklift operations and receiving duties.
• Assist with the complete management of receiving, inspecting, and stocking merchandise for the store.
• Assist in monitoring and managing stock reserves.
• Support the timely and accurate execution of inventory checks and the reporting of insufficient stock levels.
• Provide support in the rearrangement of products and merchandise resets.
• Support in confirming that all store signage is up to date.
• Ensure the sales floor is arranged neatly and methodically, including end caps and promotional merchandise for added sales opportunities.
• Assume responsibility for all store operations in the absence of the General Manager or Assistant Managers in charge of Operations and Merchandising.
• Be a guiding presence by making yourself approachable to everyone in the workplace.
• Provide assistance in the coaching of all employees.
• Engage in the store’s regular meetings.
• Share with the General Manager any marketing, budget management, or business enhancement proposal for consideration.
• Collaborate with the General Manager, Assistant Manager-Operations, and Assistant Manager-Merchandising to get ready for progression.
Essential Requirements
• SERVICE - Impress our clients, associates, and communities through the execution of our commitment to being helpful.
• Manifesting intense love for the tasks we undertake, our customers, and our associates forms the basis of our passion.
• Respect entails a genuine appreciation for the empowerment and enrichment a diverse and inclusive workplace provides, valuing the uniqueness and significance of each individual.
• Integrity is about authentically embodying moral and ethical values in one’s actions.
• Through collective endeavor, we can accomplish extraordinary tasks that would be challenging in isolation.
• A disciplined pursuit of excellence involves a continuous improvement mindset that leads to exceptional outcomes.
Qualifications:
• Acquiring a GED or finishing high school to fulfill the educational prerequisite.
• It is preferred that candidates have previous retail management experience. Familiarity with hardware products is advantageous.
• Maintaining an upright position, walking, lifting items (up to 25lbs), and climbing.
About Us:
Ace Retail Holdings, a sector of Ace Hardware Corporation responsible for managing the Westlake Ace Hardware chain, stands as a prominent hardware retailer within the United States. Situated in Lenexa, Kansas, Westlake Ace Hardware has a longstanding presence of more than a century and manages a network of over 150 local stores across the country. The exceptional employees at Westlake Ace Hardware set it apart in the sector, seeking individuals keen on advancing both personally and professionally within a company built on enduring Core Values, under current leadership that upholds these principles:
EEO Statement:
Westlake Ace Hardware maintains a strong stance on promoting parity in employment opportunities, recognizing the diversity among its employees as a valuable asset that can bring about mutual gains for the business and its workforce. The organization is resolute in its efforts to eliminate discrimination in employment practices relating to race, gender, religion, age, disability, military status, national origin, or other legal criteria set forth by federal and state laws.
Flossmoor IL United States