- Instructional Support Associate - Veterinary Technology Science Delhi
- SUNY Delhi in Delhi, NY, United States
- jobs
- 1 month ago
jobs description
Job Overview:This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; completing daily bank deposit; day-end reconciliation duti...es. Some locations also require this position to complete charge/receipt-entry and charge-receipt summaries for all office-related services.Job Requirements:High School DegreeEquivalent experience accepted in lieu of degree3-4 years experience in a related fieldJob Responsibilities:Other job-related information:Working Conditions:Climbing - RarelyHearing: Conversation - ConsistentlyHearing: Other Sounds - FrequentlyInterpersonal Communication - FrequentlyKneeling - OccasionallyLifting <10 Lbs. - FrequentlyLifting 50+ Lbs. - RarelyLifting <50 Lbs. - OccasionallyPulling - RarelyPushing - OccasionallyReaching - RarelyReading - FrequentlySitting - ConsistentlyStanding - RarelyStooping - OccasionallyTalking - ConsistentlyThinking/Reasoning - OccasionallyUse of Hands - ConsistentlyColor Vision - OccasionallyVisual Acuity: Far - FrequentlyVisual Acuity: Near - ConsistentlyWalking - FrequentlyTriHealth SERVE Standards and ALWAYS BehaviorsAt TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:Serve: ALWAYS…• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist• Refrain from using cell phones for personal reasons in public spaces or patient care areasExcel: ALWAYS…• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met• Offer patients and guests priority when waiting (lines, elevators)• Work on improving quality, safety, and serviceRespect: ALWAYS…• Respect cultural and spiritual differences and honor individual preferences.• Respect everyone’s opinion and contribution, regardless of title/role.• Speak positively about my team members and other departments in front of patients and guests.Value: ALWAYS…• Value the time of others by striving to be on time, prepared and actively participating.• Pick up trash, ensuring the physical environment is clean and safe.• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.Engage: ALWAYS…• Acknowledge wins and frequently thank team members and others for contributions.• Show courtesy and compassion with customers, team members and the community
Delhi NY United States