- Customer Service Specialist North Berwick
- Partners Bank in North Berwick, ME, United States
- jobs
- 1 month ago
jobs description
Position: Customer Service Specialist
Department: Branch Administration
Reports to: Branch Manager/Assistant Branch Manager
Supervises: None
Status: Non-Exempt / Full-Time / on-site
Level: Level 5
Must already be authorized to work in the United States. Relocation is not provided.
Company Overview: Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire, known for its commitment to superior service. We provide competitive compensation and benefits while promoting opportunities for growth and flexible work schedules when appropriate.
Position Summary:
• As a Customer Service Specialist, you will engage with both new and existing customers, offering sales and service for a variety of deposit products and services.
• You will excel in relationship selling and possess strong product knowledge.
• Responding promptly to customer inquiries and resolving issues efficiently will be part of your daily tasks.
• Identify sales and referral opportunities while providing exceptional service.
• You may also have teller processing responsibilities and will be highly proficient in this area.
Job Requirements:
• Previous experience in a front-line banking or financial services role is preferred.
• Excellent verbal and written communication skills are essential.
• Demonstrated customer sales, service, and interpersonal skills.
• Strong organizational and technical skills, with proficiency in computer software.
• Willingness to adapt and embrace change.
Essential Job Functions:
• Mastery of the sales and service of all deposit products and services, as well as some consumer loans.
• Proactively engage customers to identify needs and recommend suitable solutions.
• Generate quality referrals for a variety of products including residential mortgages, consumer loans, and small business loans.
• Provide outstanding service and support to customers and coworkers alike.
• Actively participate in branch sales initiatives, campaigns, and promotions.
• Efficiently process teller transactions and fulfill all related responsibilities.
• Respond promptly to customer problems and find effective resolutions.
• Follow all policies and procedures related to security, compliance, and operations.
• Perform additional duties as required.
This job description outlines the essential functions and qualifications for the Customer Service Specialist role. It is not an exhaustive list of all duties, responsibilities, or qualifications and is subject to modification to accommodate disabilities. This document does not constitute a contract.
Our generous benefits can be explored further by visiting our careers page.
North Berwick ME United States