- Duty Manager Luton
- Wilson James in Luton, , United Kingdom
- jobs
- 3 weeks ago
jobs description
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.
We are currently seeking enthusiastic individuals to join our team as a Duty Manager at one of the UK's busiest airports – London Luton Airport.
Join us as a Duty Manager where you will be able to explore a world full of opportunities working here at the Airport. You will be meeting people from all over the world, where you will be part of the most vital part of these passengers' journeys, by making sure they get to their destination safely.
What Do You Get From Us
• The Role – Full Time Permanent Role working a 4 on 4 off shift pattern.
• Pay: £17.15 hourly rate
• Company Sick Pay
• Annual leave entitlement of 5.6 weeks.
• Company Pension Scheme
• Life Assurance Scheme
• Access to an Online GP Service for you and your dependents
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
• Health and Wellbeing – access to mental health support specialists
• Specific site benefits – Car park available.
The Role
The Luton PRM Team provide assistance to passengers requiring support (PRM) arriving and departing through the airport. The service covers the operational schedule, 365 days per year and employs a diverse workforce to deliver this detailed & dynamic service.
The Duty Managers are responsible for ensuring the operational team deliver services to a client requirement on a seven day per week basis.
What are we looking for?
We are looking for people who are passionate about helping others and keeping those around you both safe and secure.
• The Duty Manager (DM) is responsible for working with up to 4 DMs in leading the PRM operational team to deliver services to the clients and legislative requirement.
• The DMs daily are responsible for ensuring the passenger assistance operations run smoothly across the terminals in the primary areas for passengers on checking in, going through security, travelling through immigration, to arrivals, departures and connections.
• Each DM is responsible for in the region of 75 staff each day and will be responsible for Passenger Service Agents and Ramp staff.
• Day to Day resource management ensure each space has the appropriate volume of staff and adapt as the operations demands by moving staff around the terminal.
• Proactively plan and use foresight to proactively manage the operation. By managing heavy volume flights.
• Promote and ensure a high level of Customer Service is provided from our the PRM Team in their dealings with the passengers and conduct Audits, manage escalations and training as required.
• Promote Operational Delivery is delivered in line with SLA's and CAA performance standards.
Essential
• Proven experience of managing teams in an operational environment
• Track record of strong communication and influencing skills
• Significant experience in handling customer complaints both face to face and in writing
• Experience of managing employees through all HR processes (ownership of life cycle)
• Proven experience of managing budget (headcount or financial)
• IT Skills
• Demonstrate the ability to think and act quickly in emergencies or under pressure
• Maintain a high standard of personal presentation
• Demonstrate reliability including the ability to deliver high standards of both punctuality and attendance to ensure team effectiveness and availability
• Able to demonstrate an ability to work as part of a team
• Able to deal calmly and confidently with all demands from the public
Apply now and have your career take off with Wilson James!
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability
Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges.
Please note that successful internal applicants will be appointed on the terms and conditions applicable for this role and as detailed above, current terms and conditions will not apply.
Documents
• DM JOB DESCRIPTION 24.pdf (265.26 KB)
• Apply Now
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Location
Luton Airport PRM
London Luton Airport, Airport Way, Luton, Bedfordshire, UK, LU2 9LU
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Luton United Kingdom