- Account Manager, Payer Nashville
- ProviderTrust in Nashville, TN, United States
- jobs
- 1 month ago
jobs description
ProviderTrust was founded in 2010 with a mission to create safer healthcare for everyone through OIG and state Medicaid exclusion monitoring. Today, the organization has developed the industry’s most accurate dataset for ongoing exclusion monitoring and primary source verification, serving the nation’s top health systems, payers, and pharmacy organizations. Our solutions monitor employees, vendors, provider networks, licenses, credentials, and more for OIG and state Medicaid exclusions, sanctions or disciplinary actions, license expirations, or suspensions. With 100+ team members, our Nashville-based company has consistently been recognized as one of the Best Places to Work by Modern Healthcare, Inc. Magazine, and The Tennessean Top Work Places. To learn more, visit [providertrust.com].
We are seeking an experienced Account Manager, Payer responsible for the post-sales relationships with ProviderTrust’s valued payer clients, ensuring retention and growth through meaningful engagement with key account decision makers. A strong Account Manager, Payer will possess demonstrated knowledge of the healthcare industry within the payer segment and a proven ability to excel in balancing customer needs with company business objectives. This role requires a strong, client-focused, and driven strategic mindset to discover opportunities to guide clients on receiving maximum value from their ProviderTrust solutions
.
Responsibiliti
• esLead Strategic Account Planning: Guide internal teams and clients in strategic account planning to drive retention, growth, and value delivery. Own the end-to-end account experienc
• e.Secure Renewals and Long-Term Relationships: Lead in strategy and process to complete client renewal
• s.Identify and Close Upsell Opportunities: Proactively identify and close upsell opportunities within your client portfolio to maximize revenue and drive account growt
• h.Collaborate on Cross-Sell Opportunities: Partner with the Business Development team to identify, scope, and close new cross-sell opportunities within your client account
• s.Foster Executive-Level Relationships: Cultivate strong, long-term relationships at all levels within client organizations, emphasizing decision-maker engagement and developmen
• t.Analyze Account Health and Risk: Monitor key client metrics to assess account health, identify risks, and develop strategies to mitigate risks and improve client outcome
• s.Advocate for Client Needs: Build strong cross-functional relationships internally to prioritize client needs, escalate client satisfaction issues, and drive solutions that foster retention and growt
• h.Voice of the Client: Represent the voice of the client to drive innovation in products and services that align with market demands and enhance client valu
• e.Adapt to Client Needs: Demonstrate flexibility in managing client relationships and resolving issues, adapting your approach to different situations while focusing on result
• s.Communicate Trends and Insights: Develop clear and concise communications that highlight how emerging trends in healthcare and compliance monitoring impact client strategies and workflow
s.
What You’ve Accomplis
• hedExperience: 3-5+ years of experience in account or client management, with a proven track record of driving growth, strategy, and executive/decision-maker-level relationshi
• ps.Healthcare Expertise: Experience in healthcare is essential, with a preference for backgrounds in Health Plans or Provide
• rs.Tech-Savvy: Strong experience working with healthcare-related data and technology, with hands-on experience managing SaaS platfor
• ms.Education: BA, BS, or Master’s degree in Business, Healthcare Administration, or related fields is preferr
• ed.Relationship Building: Demonstrated success in cultivating and growing client relationships, showcasing product/service value, and identifying opportunities for account grow
th.
What You Bring to the T
• ableDemonstrated understanding of the healthcare ecosy
• stemBased in Nashville with the ability to work 3 days in the office each
• weekKnowledge and experience with Account Management methodo
• logyAbility to quickly learn proprietary data and technology products and understand the value proposition to our cli
• entsPossesses a strategic mindset able to focus on the bigger picture while ensuring day-to-day tasks are supported appropria
• telySolid understanding of Salesforce CRM and disciplined client record-kee
• pingAn ability to manage ambiguity and operate effectively. If the way forward is not certain, make sound decisions even in the absence of complete informa
• tionAn innate desire to be accountable for measured outc
• omesAbility to work in a team-based collaborative environ
• mentProactive, positive self-starter with a passion for continually improving the processes around
• youStrong commitment to ensuring client business objectives and accountabilities are achi
• evedExcellent presentation and meeting facilitation sk
• illsDemonstrated problem solving, critical thinking, communication, and relationship building sk
• illsWillingness to travel up to 20%, including local, regional, and nati
onal
What It's Like to Work
HereAt ProviderTrust, we recognize that experience is built in a number of ways. If you have relevant skills that are not reflected in your resume or your experience doesn’t match our exact requirements, we welcome your candidacy and encourage you to share more. We champion building a team that embodies empathy, equity, respect, and inclusivity while actively supporting our community, clients, partners, and friends. We value differences of opinion and embrace unique perspectives. We desire an environment that allows all team members to bring their whole selves to work unashamedly. We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time. ProviderTrust is an equal opportunity empl
oyer.
To be great at ProviderTrust, we find our team members have these things in c
• ommon:Gain energy from working in a fast-paced, creative envir
• onmentDecision-making that employs a blend of data-driven insights and int
• uitionAbility to multitask and handle multiple projects concur
• rentlyResilience and positivity, able to address setbacks and bounce back q
• uicklyResourcefulness, discovering creative ways to get thing
• s doneJoy in making an immediate and positive
• impactDiverse interests that are welcomed and extend beyond our organi
zation
Things That Make Us A Great Place
• To WorkHybrid schedule: 3 days in
• officeCompetitive base salary and incentive package with 401k matching, HSA employer contribution, and company-paid life and disability in
• suranceMedical, dental, and vision benefits: PT pays 80% of your premiums. We also offer access to a range of free mental health and well-being res
• ources.Unlimited PTO, 11 paid holidays, and a flexible work s
• cheduleInternal professional growth, development, and m
• obilityDaily all-company morning huddles to sync up across the b
• usinessIn-office experience: fully stocked kitchen, ergonomic desk setup, dog-friendly, and many celebr
• ations!Remote experience: home office set-up with technology provided, remote-friendly meetings and celebrations, and interest-specific Slack channels for connecting acros
• s teamsFitness stipend, wellness program, and cell phone reimbu
• rsementModern Healthcare Best Places to Work (202
• 1-2024)The Tennessean Top Work Places (202
2-2024)
Nashville TN United States