- InIT Solutions,Kochi Looking for Software Support Executive at Kochi, Kerala, India
- InIT Solutions,Kochi in Kochi, Kerala, India
- jobs
- 3 days ago
jobs description
InIT Solutions is a company dedicated to empowering people through simple technology solutions. Our vision is to make people’s lives easier by developing user-friendly and straightforward technology solutions that help solve complex problems.
Our mission is to provide cutting-edge technology solutions that are both user-friendly and accessible to everyone. Our team of experts is dedicated to creating products that simplify complex technology, making it accessible to people from all walks of life.
Designation:
Software Support Executive for Temple Software/Mobile App
Job Type:
Regular/ Permanent / Field Visiting
Location:
Vennala, Kochi, India
Keralites Preferred
Qualification:
Any Degree/Diploma with basic computer knowledge. Good communication skill in Malayalam and English.
Job Role:
• Responsible for listening and understanding client requirements and their issues.
• Identify root cause of issues or problems and work towards resolving them effectively and in a timely manner.
• Responsible for providing product or service information. Should have deep knowledge about company products and services and accurate information to communicate to customers about specifications, pricing, and any relevant policies and procedures.
• Handle customer dissatisfaction or experiences about products and services.
• Must handle complaints and issues with empathy and patience to lead to satisfactory resolution and turn negative experiences into positive ones.
• Maintain detailed records of customer interactions, enquiries, and resolutions in a CRM system or any other tool.
• Collaborate with developers.
• Maintain professionalism and a bright outlook.
Requirements:
• Ability to commute and relocate.
• Willingness to travel (100% required).
• Any Bachelor’s degree.
• Driver's license.
• Male candidates only.
Kochi Kerala India