- Assistant Branch Manager Tewksbury
- Lowell Five Bank in Tewksbury, MA, United States
- jobs
- 1 month ago
jobs description
Assistant Branch Manager Positions are located in Nashua, NH
REQUIREMENTS o Minimum of three years of banking experience preferred o
Supervisory or management experience preferred o High School diploma or
equivalent; Associates Degree preferred o Basic business acumen and
professionalism is a must o Thorough knowledge of Bank products and
services as well as Bank policies and procedures o Experience and
comfort level using office equipment and program applications including:
CRM, core software, loan origination systems, Microsoft Office, scanner,
cash recycler and discriminator, etc. o Willingness to support Bank
growth by offering solutions to a variety of needs while deepening
relationships and providing a quality customer experience o Strong
organizational and analytical skills o Customer focus with the ability
to build and maintain relationships o Capable of working independently
and solving problems o Detail-oriented with ability to communicate
professionally, both in writing and verbally o Ability to multi-task,
prioritize, and adapt to a changing environment o Must be able to work
both opening and closing hours as the branch schedule requires;
flexibility in work schedule o Ability to occasionally lift office
products and supplies weighing up to approximately 25 pounds. Bank
Operations & Customer Experience o Manages vault, orders money and
monitors cash flow to ensure proper levels are met; verifies currency
deliveries and shipments and processes night deposit when needed o
Oversees ATM to ensure adequate cash and supplies; troubleshoots when
needed o Processes mortgage applications and maintains licensure under
specific NMLS guidelines o Processes and underwrites consumer loan
applications, approves and declines those that fall within restrictive
lending limits o Ensures customers receive exceptional service by
determining needs, making appropriate recommendations, and resolving any
problems or complaints in a timely manner o Completes periodic reports
for management including Synergy, compliance, auditing, etc. o Completes
and/or assists with branch scheduling and time card management, and
assigns work as necessary o Adheres to security procedures by ensuring
proper function of cameras, setting alarms, opening and locking the
vault, storing cash and checks properly and responding to alarm calls o
Oversees the maintenance of their branch office in the absence of the
Branch Manager, including security cameras, alarms and vaults, outside
grounds and building, and office equipment, including contact for
regular preventative maintenance and emergency repairs o Assumes
responsibility for branch during temporary absences of Branch Manager o
Performs as Head Teller, Customer Service Representative, Retail Banking
Associate, and other duties as needed to ensure operational requirements
are met Business Development o Supports Branch Manager in the growth of
their branch within the marketplace o Utilizes and promotes the branch
team's usage of CRM (Salesforce.com) o Recognizes the opportunity to
refer customers to both internal and external partners o Supports Branch
Manager in promoting the Bank in community activities and professional
organizations Professional Development o Creates and fosters an
inclusive team environment o Provides recognition to individuals and
teams in support of the Bank's strategic goals o Trains and coaches
staff to expand product knowledge as well as in the sales and service
effort to effectively advise on product/service solutions o Makes
routine employment decisions, reviewing performance and making salary
recommendations o Resolves routine personnel problems
Tewksbury MA United States