- Help Desk Leader Birmingham
- PANGEATWO in Birmingham, AL, United States
- jobs
- 1 month ago
jobs description
Help Desk Leader
$70,000 - $80,000
Birmingham, AL
Our client is seeking a skilled Help Desk Manager to join their Birmingham office. This role offers an opportunity to optimize processes, enhance service delivery, and drive positive change across a large-scale retail network.
Key Responsibilities:
• Oversee Daily Operations: Manage day-to-day Help Desk operations, focusing on process improvements, KPI tracking, and SLA adherence.
• Identify and Resolve Issues: Proactively identify communication gaps and operational challenges, then implement effective solutions.
• Manage IT Assets: Oversee the lifecycle management of hardware and software, including inventory tracking and updates.
• Provide Weekend Support: Be available for weekend communication support to ensure uninterrupted operations.
Required Skills and Experience:
• 3+ years of Help Desk management experience, preferably in multi-site environments.
• Strong organizational, communication, and leadership skills.
• ITIL certification (preferred, not required).
Why Join Us
• Impactful Role: Take a leadership role in improving Help Desk performance and achieving SLA goals.
• Supportive Team: Collaborate with a dedicated team under strong leadership.
• Tangible Results: Make a direct impact on IT operations across a large-scale retail network.
If you're a results-oriented Help Desk Manager looking to make a difference, we encourage you to apply.
This position requires a US Citizenship or Green Card as the client is not able to provide sponsorship.
At our clients’ request, only individuals with the required experience will be considered.
Please note - if you have recently submitted your resume to a PangeaTwo posting, your qualifications will be considered for other open opportunities.
Your resume will never be submitted to a client without your prior knowledge and consent to do so.
Birmingham AL United States