- Assistant Director of Integrated Enrollment Services New Gloucester
- Unity Environmental University in New Gloucester, ME, United States
- jobs
- 3 weeks ago
jobs description
About Unity:
At Unity Environmental University we are on a mission to make
environmental education accessible and affordable to all. Our
unique model combines a functional hierarchy and project-based
structure through our four Sustainable Education Business Units
(SEBUs) to promote collaboration and innovation (Distance
Education, Sustainable Ventures, and Unity @ Pineland). We
prioritize our students' needs above all else, offering a variety
of modalities, including in-person, and online. Our innovative and
inclusive culture prepares students to tackle real-world challenges
and cultivate the next generation of environmental professionals
and leaders who can make a positive impact on our world.
Our Mission:
We are dedicated to delivering quality education and experiences
that produce outstanding environmentally competent professionals
and inspire individuals from all walks of life to steward
sustainable ecosystems.
The Opportunity:
The Assistant Director of Integrated Enrollment Services serves as
a backup to the director of IES to help ensure and provide
oversight and supervision of the Integrated Enrollment Services
(IES) unit at Unity Environmental University. This role ensures the
efficient processing, automation, integrity, and timely accuracy of
all data processed through IES. Reporting to the Director of IES,
the Assistant Director provides leadership and performs essential
functions related to institutional data collection, planning,
assessment, and decision-making across multiple university units.
Additionally, the Assistant Director works closely with the
Transfer Evaluation Services (TES) Supervisor regarding workflow
processing priorities and may serve as a back-up supervisor to the
TES team in the absence of the Supervisor or Director of IES.
Day to day responsibilities :
The Assistant Director facilitates access to information within
data systems to support university operations and monitors key
institutional indicators. They serve as a Subject Matter Expert
(SME) for Standard Operating Procedures (SOPs) regarding the
operations of Unity Environmental University, the IES unit, and the
IES Specialists. Additionally, they are responsible for maintaining
the integrity of data released in reports or studies to support
both institutional objectives and external compliance.
• Supervise the daily operations of IES, overseeing staff with
staggered schedules and conducting regular staff meetings.
• Serve as a database expert for campus information systems
including CRM, SIS, and donor software. Update and maintain these
systems to ensure accurate data management.
• Work as a team lead solving issues concerning data and accounts
processing as they arise and escalating issues to the Director when
necessary.
• Support institutional research activities by collecting,
analyzing, interpreting, and reporting data for decision-making
purposes.
• Manage and support Account Engagement requests, campaigns,
reporting and constituency role management in Salesforce
• Improve processes for collecting and inputting accurate data
into SIS, CRM databases, and related systems in collaboration with
data input areas across the institution.
• Serve as the primary point of contact between the Data Entry
Specialists and the Director, as well as with other OE teams who
have data proliferation and editing questions.
• Monitor the flow of incoming information and any backlog so
that clearance processes may be developed and implemented.
• Observe workflow to meet deadlines and stay within
service-level agreement parameters.
• Coordinates cross training of other IES staff members in the
data handling processes.
• Ensure that all Data-related business processes are documented
and current.
• Provide accurate, valid, and timely processing and maintenance
of all applications.
• Perform data analysis of IES processing activities in
collaboration with the Director.
• Serve as the data processing subject matter expert for one or
more information systems, identifies process improvements, and
develops procedures for implementation.
• Develop and document business processes for collecting and
linking data from various sources to support institutional
research.
• Participate in institutional meetings and task groups as
assigned, and communicate effectively with university leadership on
challenges and successes.
• Manage the Integrated Enrollment Services Catalog, ensuring
updates are approved by the Director of IES.
• Oversee training and professional development needs of staff to
maintain competence and enhance performance.
• Assist in identifying data elements necessary to support the
Director’s reporting needs.
Qualifications
Do you have the skills:
• Bachelor’s degree with at least 3 years of experience in
customer service; Master’s degree preferred.
• Supervisory skills required.
• Experience with complex administrative data systems required,
Salesforce Marketing Cloud Account Engagement Specialist
Certification preferred.
• Ability to communicate effectively and appropriately.
• Strong organizational skills.
• Proficiency with computerized database, word processing, email,
and spreadsheet software.
• Ability to work harmoniously with members of the
Institution.
• Ability to function effectively within organizational
structures, maintain open lines of communication while being
discreet, courteous, and well poised.
• Ability to demonstrate initiative, make sound decisions, budget
time, focus on details, and complete tasks on time while
functioning in multiple capacities.
• Ability to adapt to new ideas and circumstances.
• Ability to handle multiple tasks while maintaining quality
outputs.
• Ability to effectively present information and respond to
questions from the Institution and leadership.
• Ability to calculate figures and apply concepts of percentages,
ratios, and proportions to practical situations.
• Ability to define problems, collect data, establish facts, and
draw valid conclusions
Are you contemplating the job but uncertain if you should
apply? We encourage you to reach out to us regardless. At our
company, we acknowledge that not everyone begins their professional
journey with equal advantages, opportunities, or privileges.
Therefore, we value your unique skills and experiences. Take a
chance and submit your application; you may be precisely the
individual we're searching for!
Location: Pineland Farms, New Gloucester, Maine
Just a half hour from Portland, Unity Environmental University
Headquarters, Unity Environmental University Distance Education,
The Technical School for Environmental Professions, and the School
of Environmental Business & Sustainable Ventures are based at
the Pineland Farms campus. The facilities are within easy access to
one of the fastest-growing cities for startups in the
country.
Work Schedule:
Work hours are specific to the requirements of this position and
can include days, evenings, weekends. Working extended hours may be
required as needed and Unity Environmental University employees
must be flexible and cooperative in fulfilling their
responsibilities while meeting the College’s needs.
Although at Unity Environmental University Enterprise employees are
generally scheduled to work at their base location, there are times
when travel is necessary and employees are required from time to
time to attend events, meetings or work temporary assignment at any
Unity Environmental University location.
Physical Demands:
While performing the duties of this job, it is regularly required
to sit and talk or hear. The employee is occasionally required to
stand or walk. The employee must occasionally lift and/or move up
to 20 lbs. Specific vision abilities required by this job include
close vision, distance vision, peripheral vision, depth perception,
and the ability to adjust focus. The use of either hand for
repetitive movements such as grasping, grasping, and turning, and
fine manipulation is required as is the ability to use the
telephone for internal and external communications.
Company Perks:
Unity Environmental University offers a comprehensive and
competitive compensation and benefits package for its faculty and
staff. Benefits for eligible employees include:
• Paid holidays off
• 4 weeks of PTO
• Medical, Dental, and Vision Insurance
• Short- and Long-term disability
• Life Insurance
• Retirement Plan with up to 8% match
• Relocation Assistance
New Gloucester ME United States