- Bilingual Customer Service Representative Mechanicville
- TTEC in Mechanicville, NY, United States
- jobs
- 1 month ago
jobs description
Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience! As a Bilingual Customer Service Representative - Spanish-English working onsite in Malta, NY, you'll help bring humanity to business.
Our company culture is celebrated by our employees, who speak highly of our purpose and team. Our Great Place to Work certification in the United States is a testament to our commitment to an amazing working environment!
Need assistance with your application?
Visit us every Wednesday from 10am to 3pm at 101 State Farm Place, Malta, NY 12020, suite 200, where our recruiters will support you through every step of your application process!
What You'll Be Doing
If you have a passion for helping others and providing peace of mind, you'll take charge of resolving escalated or complex concerns from customers. Whether it’s providing swift answers, consulting on products with empathy, or resolving issues with a smile, you will transform an average customer experience into an exceptional one.
During a Typical Day, You'll:
• Be the friendly face of our operations
• Respond to incoming customer communications
• Conduct research to offer solutions and resolve customer issues
What You Bring to the Role
• At least 1 year of customer service experience
• High school diploma or equivalent
• Ability to explain product or service knowledge effectively
• Excellent written and verbal communication skills in Spanish and English
• Proficient computer skills
What You Can Expect
• Support for your career and professional development
• An inclusive culture where giving back is encouraged
• A global team committed to lifelong learning and guided by company values
• Information about paid time off (PTO) and comprehensive wellness and healthcare benefits
• Starting pay rate at $19.92 per hour plus performance bonuses and unexpected benefits like tuition reimbursement
A Bit More About Your Role
As a subject matter expert, you'll receive training to provide outstanding service via voice, chat, or email. Your caring and supportive nature will shine as you help customers. This role also allows you to form lasting friendships within the TTEC community and advance your career in a dynamic, family-oriented environment.
You will report to the Team Lead, contributing to the customer experience and overall team success.
About TTEC
We specialize in making customers happy. Since 1982, we have assisted companies in creating engaging and profitable customer experiences that merge humanity with technology. We interact daily with millions of customers on behalf of many leading brands. These exceptional customer experiences begin with you.
TTEC is proud to be an equal opportunity employer. We welcome all qualified applicants and strive to build a diverse and inclusive workforce that reflects the communities we serve. We are committed to ensuring every employee feels valued, respected, and accepted as their authentic selves in the workplace.
Mechanicville NY United States