- Serviceability Engineer - Knoxville, TN, 37932
- Campus4Tech in Knoxville, TN, United States
- jobs
- 1 month ago
jobs description
Description
This is a role well suited to an ambitious professional, looking for the next step in their career. As a Serviceability Engineer, you will be responsible for:
• You will be defining and providing input into Serviceability concepts for Diagnosing, Repairing, Maintaining, Installing Molecular Imaging Products to continuously upgrade our remote service offerings.
• You will be performing updates to our servicing procedures in order for us to achieve optimal service performance in areas of Software Installation, Upgrades, and Removal & Replacements.
• Testing and validating service procedures involving Software, Hardware and Remote Service.
• Prioritizing and evaluating field feedback relevant to Software (Syngo), Hardware and our Remote service platform (SRS)
• You will be creating and authoring service content to be used by service engineers.
• You will be testing and validating service content, tools, & procedures.
• Collaborating with Design & Development Teams, Marketing, Sales, Field Service.
This position may suit you best if you are familiar with what is below
• You are passionate and familiar with Customer Service & Service Delivery
• You have good PC skills (MS Office software like Word, PowerPoint, Excel and Outlook)
• You have a strong understating of complex system design, and development thru requirements.
• You have strong influencing and negotiation skills.
• You are experienced and have knowledge on PET/CT systems with an emphasis on Software Installation and Updates with Syngo based software.
Required skills to have for the success of this role
• You are customer centric and customer focused!
• Preferred to have experience writing technical documentation.
• Preferred to have experience in servicing Computed Tomography (CT) and PET/CT systems.
• You are collaborative, communicate well, and work in a team environment.
• Minimum of 5-8 years in designing, or supporting Medical Imaging Devices
Knoxville TN United States