- Service desk L1_Kolkata
- Tata Consultancy Services in Kolkata, West Bengal, India
- jobs
- 1 month ago
jobs description
Greetings from TCS!!!!!!!
TCS Hiring for Service desk L1
Job Location: Kolkata
Experience Range: 3-6 Years
Job Description :
3+ years of experience in Service Desk Operation with good fluency in English (Read/write/Speak)
• At least 3 years of previous IT Service Desk experience
• Proficient in English communication and should have experience is taking calls to support 24*7 basis to customers located in US, Europe.
• Responsible to provide remote support to all desktop infrastructure relates requests or incidents for users remotely
• Work experience in ITSM ticketing tool, tracking and closure
• Incident Management experience – Managing incidents including business expectations and communication, should have experience in Major Incident Call handling
• Should have knowledge on Active Directory, should be able to manage ID creation, ID management, Password reset
• Exposure in remote connecting tool
• Basic Desktop Troubleshooting Experience on Hardware and Software
• Strong knowledge of Microsoft based operating systems (Windows 7)
• Microsoft based Office 365 applications
• Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation)
• Look out for areas of improvement to help enhance user experience from desktop support perspective.
• Should be flexible to work in any shifts/Weekends
• Knowledge on Customer satisfaction and handing customer experience
• Should have experience in installing approved software remotely
Kolkata West Bengal India