- Customer Service Team Leader Jackson
- State of Mississippi in Jackson, MS, United States
- jobs
- 1 month ago
jobs description
Salary: $36,624.00 - $49,991.76 Annually
Location : 25 - HINDS COUNTY, MS
Job Type: Full-Time
Job Number: 9041-0811-20241205HDS
Department: 0811 - PUBLIC SERVICE COMMISSION
Opening Date: 12/05/2024
Closing Date: 12/13/2024 11:59 PM Central
Agency Minimum Salary: $36,624.00
Agency Maximum Salary: $49,991.76
About the Agency: The Mississippi Public Service Commission supervises and regulates certain communication companies, electric, gas, water, and sewer utilities. It is the Commission's responsibility to see that rates and charges for service are just and reasonable, that approved rates are adhered to, that utility service is reasonably adequate, and that facilities constructed or acquired by utilities are required to serve the public. The agency is divided into three districts: Northern, Central, and Southern. This opening is for the Central District. The Central District serves 22 counties and is headquartered in Jackson. If you have any questions, contact Francesca Rollins at francesca.rollins@psc.ms.gov or at (601) 961-5813.
About the Position: The Mississippi Public Service Commission supervises and regulates certain communication companies, electric, gas, water, and sewer utilities. It is the Commission's responsibility to see that rates and charges for service are just and reasonable, that approved rates are adhered to, that utility service is reasonably adequate, and that facilities constructed or acquired by utilities are required to serve the public. The agency is divided into three districts: Northern, Central, and Southern. This opening is for the Central District. The Central District serves 22 counties and is headquartered in Jackson. If you have any questions, contact Francesca Rollins at francesca.rollins@psc.ms.gov or at (601) 961-5813.
What you'll need to be Successful: Proficiency in Microsoft Office Suite (Including Excel, PowerPoint, and Outlook. A Highschool degree or GED Equivalent, Experience with office equipment (i.e., fax, printer, scanner, etc.). Written and verbal communication skills, multitasking and time management skills, ability to be present in the office during regular business hours, and a professional attitude and appearance.
Preferred Qualifications: Typically requires High School Diploma or equivalent and 6-8 years of experience, two years of which must have included line or project supervision. **Agency Preferred Qualifications: Five (5) to seven (7) years of experience in a similar position.
Characteristics of Work
See for information regarding this classifications
Examples of Work
This is Customer Service Representative supervisory work. The incumbent participates in the work of all staff involved in customer service activities within a specific area or function. At this level, incumbents represent the agency to internal and external stakeholders in a customer service function and intervene when necessary to address and resolve customer related needs or issues. Employees gather and analyze data related to the quality and performance of customer service employees and processes and recommend policy changes as necessary. Employee supervision includes hire recommendations, training, planning, and assigning work, performance assessment, coaching, and progressive discipline. In addition, employees will be expected to have the knowledge and skills to perform and review the work overseen to train, supervise, and evaluate staff, and evaluate processes and make policy recommendations.
Minimum Qualifications
Typically requires High School Diploma or equivalent and 6-8 years of experience, two years of which must have included line or project supervision.
Health/Prescription InsuranceEligible employees have the opportunity to participate in the state's health and prescription insurance program. Employees may select either single or family coverage with affordable co-payments. More detail can be found at Know Your Benefits.
Wellness Benefits
Employees are eligible for a wellness and health promotion program. This plan provides annual benefits for certain services with first-dollar coverage with no deductible.
Life Insurance
All eligible employees receive an actual term life insurance policy upon employment. The policy coverage is two times the employee's annual salary to a maximum of $100,000. More detail can be found at Life Insurance Choices.
Optional Insurances
Many agencies offer discounted premiums for dental, vision, and cancer insurance.
Flexible Spending Accounts
Many state agencies provide opportunity for employees to participate in pre-tax spending accounts. These accounts allow employees to withhold childcare expenses and unreimbursed medical expenses prior to application of state and federal taxes.
Paid Personal Leave and Sick LeaveFull-time employees receive paid time off for personal needs and for sick leave. Leave begins accruing after one month of employment and may be used as it is accrued. Employees earn approximately 18 days of personal leave annually and 12 days of sick leave annually.
Military Leave
In accordance with federal law, all employees serving in the armed forces or the military reserves are entitled to 15 days per year for military training.
Holidays
Employees receive up to 10 paid holidays to enjoy many of our nation's celebrations with family and friends.
Retirement Programs
The State of Mississippi provides all its employees a Defined Benefit/Defined Contribution Retirement Program. Employees become vested in the State's retirement system after 8 years of employment. Both you and your employing agency contribute toward your retirement. More detailed information regarding the State's retirement program can be found at http://www.pers.state.ms.us
Deferred Compensation
State agencies offer several opportunities for their employees to participate in a deferred compensation voluntary retirement savings plan. More information can be found at Deferred Compensation.
State Credit Union
All state employees are eligible to participate in the Mississippi Public Employees' Credit Union. This organization offers state employees special savings and borrowing plans. For more information about this program, call 601.948.8191.
Tuition Reimbursement
Many state agencies provide opportunities for their employees to achieve higher education through tuition reimbursement. Common programs include medical and nursing fields, accounting, and business/administrative fields.
Career Development and Training
The Mississippi State Personnel Board offers several management and administrative certification programs, as well as professional development courses to enhance employee value to the agency. Individual agencies also offer technical training and allow membership in professional organizations to employees in their specific fields of employment.
Promotional Opportunities
Employees who have completed 6 or more months of service are eligible for promotional opportunities within state government employment. Minimum qualifications must be met.
Career Ladders
Many job classifications provide career-ladder opportunities based upon attainment of competencies. These career ladders can increase an individual's salary, provided funds are available within the agency.
01
What is the highest level of education (or semester hours of college) you have completed from an accredited four-year college or university?
• None
• GED / High School
• 30 semester hours
• Associate's Degree / 60 semester hours
• 90 semester hours
• Bachelor's Degree
• Master's Degree
• Specialist's Degree
• Doctorate's Degree
02
How many years of experience do you have?
• None
• 1 year of experience
• 2 years of experience
• 3 years of experience
• 4 years of experience
• 5 years of experience
• 6 years of experience
• 7 years of experience
• 8 years of experience
• 9 years of experience
• 10 years of experience
• More than 10 years
03
How many years of line or project supervision do you have?
• None
• 6 months of experience
• 1 year of experience
• 2 years of experience
• 3 years of experience
• 4 years of experience
• 5 years of experience
• 6 years of experience
• 7 years of experience
• 8 years of experience
• 9 years of experience
• 10 years of experience
• More than 10 years
Required Question
Jackson MS United States