- Acorn by Synergie | Night Production / Packing Operative | ilminster
- Acorn by Synergie in Ilminster, , United Kingdom
- jobs
- 1 month ago
jobs description
DescriptionJob Title: Customer Account LeadLocation: G&H IlminsterSalary: Competitive, DOEAt G&H Ilminster, we specialise in the research, development, and engineering of optical elements for aerospace and defence applications. We’re excited to offer an opportunity for a Production Engineer to join our dynamic team.We are seeking a proactive and customer-focused Customer Account Lead to ...join our Customer Service Team, This pivotal role involves managing house accounts, supporting new business development, and ensuring exceptional customer satisfaction. You will act as the vital interface between our Sales Manager, Business Development team, and Operations, fostering seamless communication and efficient operations.Key ResponsibilitiesCustomer Relationship Management:Develop and maintain strong relationships with allocated key accounts to maximise revenue and profitability. Identify new opportunities for growth and collaborate with the Business Development team to pursue them.Sales Order ManagementManage purchase orders, ensure accurate and timely deliveries, and act as the 'voice of the customer' during operational discussions to mitigate risks and prioritise customer needs.Sales Process EngagementEngage with customers at all stages of the sales lifecycle. Support the preparation of bids and proposals, working collaboratively with product management and technical teams to deliverCollaborationRepresent the customer in internal meetings, actively resolving conflicts in planning and priorities. Share best practices and support the broader commercial team in delivering divisional strategies and revenue goals.Ideal Candidates Will Have The FollowingProven experience in account management or customer-facing roles, ideally within a commercial or technical environment.Strong communication skills, with the ability to manage relationships both internally and externally.Detail-oriented, with excellent organizational and problem-solving abilities.Familiarity with quality standards such as AS9100 & ISO9001 is desirable.Proficient in Salesforce or similar CRM systems is an advantage.Why Join Us?Here at G&H, we value innovation, collaboration, and a commitment to excellence. As a Customer Account Lead, you’ll play a crucial role in driving customer satisfaction and revenue growth, contributing directly to our success and that of our customers.What We OfferCompetitive salary, based on experienceHybrid working potential26 days holiday plus bank holidaysCompany pension (6% contribution)Performance-based company bonus schemeHealth Cash Plan£500 referral bonus for successful employee referrals (T&Cs apply)
Ilminster United Kingdom