Field Service Technician is responsible for delivering and repairing home medical equipment such as power and manual wheelchairs, scooters, ramps, and other home medical equipment to customers.
Position: Full-Time (Non-Exempt)
Salary Range: ($21.60-$28 per hour) plus bonuses and benefits
Days of Operation: Monday through Friday
Location: 586 Parker Ave, Rodeo, CA 94572 (This position will service delivery to customers within a 150-mile radius of the San Francisco Bay Area)
Special Note: No Commercial License Needed/ Will provide Certification and Growth
Company Overview: Join a dynamic team at our leading Complex Rehab Technology company, dedicated to serving individuals with mobility limitations within a 150-mile radius of the San Francisco Bay Area since 2007. Specializing in Custom Power and Manual Wheelchairs, we are a licensed, bonded, and accredited Medicare and Medi-Cal provider, accepting most insurance plans.
As we continue expanding, we seek skilled and reliable Field Service Technicians to join our team from entry level to Assistive Technology Professionals
Position Overview:
• Hands-On Equipment Delivery: Deliver, set up, and ensure the proper fitting of manual and power wheelchairs, including measuring, fitting, repairing, and maintaining equipment
• Client Support: Provide on-site support and maintenance, addressing technical issues related to medical equipment promptly and effectively
• Installation: Install new medical equipment for clients in a timely manner
• Collaboration: Work closely with the Customer Support Team and Assistive Technology Professionals to escalate and resolve complex issues
• Documentation: Maintain accurate records of all service activities, including installations, repairs, and client communications
• Inventory Management: Keep track of tools, parts, and supplies to ensure efficient service delivery
Qualifications:
• Proficient in Tools: Skilled in using tools and capable of assembling and disassembling equipment
• Age Requirement: At least 21 years of age
• Valid Driver's License: Must have a valid California Driver's License with a clean driving record
• Driving Ability: Capable of driving a box truck or van
• Background Checks: Must pass background checks as required by Medicare and Medi-Cal
• Drug Screening: Must pass periodic drug screenings
• Manual Dexterity: Regular and continuous hand-eye coordination and manual dexterity are necessary for setting up durable medical equipment
• Basic Tool Knowledge: Ability to utilize basic tools, such as wrenches and screwdrivers, for setting up and repairing durable medical equipment
Physical Requirements:
• Ability to climb in and out of a truck/van
• Must be able to lift, carry, and move durable medical equipment weighing up to 100 lbs. for a moderate period (25% - 50% of the day) unassisted
• Frequent bending, twisting, grasping, squeezing, and occasional kneeling, climbing stairs, and reaching above the shoulder are required to transport and set up medical equipment
Experience:
• 1 + years of Customer Service Expereince
• 1 + years of mechancial repair expereince/knowledge of wide array of mechanical tools
• 1+ year of driving expereince
• High School Diploma or equivalent required
• Adaptability: Quick to adapt to changing situations and client needs
• Commitment to Values: Dedicated to teamwork, integrity, and continuous improvement
Benefits:
• Career Path: From Field Service Technician to your ATP certification from the Rehabilitation Engineering and Assistive Technology Society of North America (RESNA). Which will allow you to work more closely with clients, therapists, and healthcare teams
• Impact Lives: Provide life-changing mobility solutions
• Innovative Environment: Engage with the latest advancements in power and manual wheelchair technologies
• Competitive Benefits: PTO, Performance-based bonuses, On the Job Training, Dental and Vision plans
Freedom Mobility Center is an Equal Opportunity Employer. It will not discriminate against any applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information, or any other legally recognized protected basis under federal, state, or local laws, regulations, or ordinances. Medicare and Medi-Cal require us to perform state and federal background checks in our recruiting/hiring/employment process. We also have periodic Drug Testing. The information collected by this application is to determine suitability for employment, verify identity, and maintain employment statistics on applicants.
Job Type: Full-time
Pay: $21.60 - $28.00 per hour
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance
Schedule:
• Monday to Friday
Work Location: In person
Rodeo CA United States