- Park Supervisor Methuen
- Launch Family Entertainment Park Methuen in Methuen, MA, United States
- jobs
- 1 month ago
jobs description
Summary of Position:
Works with staff in all areas of the park ensuring customer satisfaction, cashier
efficiency, court safety and park cleanliness. Park Supervisor acts as Managers on Duty/Key Holders.
(MODs) are responsible for opening and closing the building. In the absence of an
assistant general manager in the building, the MOD will make any and all
decisions needed for the sake of the facility.
Oversee a maximum of 20 staff members per shift, a 30,000 square foot facility
that has a capacity of 180 jumpers per hour on 7 different trampoline courts; a café
that serves hot foods such as pizza, nachos, mozzarella sticks, hot dogs, etc., and a
3000 square foot birthday party area that holds 100+ party guests.
Duties &; Responsibilities:
General Administration
Understand completely all policies, procedures, standards, specifications,
guidelines, and training programs.
Store opening duties & closing store duties.
Prepare all required paperwork, including forms, reports and schedules in an
organized and timely manner.
Provide advice and suggestions to the Manager as needed.
Promotes good business principles by never discussing company business in
public areas or with customers.
Maintains a friendly, courteous and cheerful demeanor at all times.
Financial
Assign tills to cashiers.
Control cash and other receipts by adhering to cash handling and reconciliation
procedures in accordance with facility policies and procedures.
Compile and balance cash receipts at the end of the day/shift.
Operational
Monitors the workplace safety program.
Ensure that all guests feel welcome and are given responsive, friendly, and
courteous service at all times.
Ensure that all customers are receiving the proper jump service according to
company standards
Manage all staff during shifts
Ensure that all food and products are consistently prepared and served
according to the facility’s recipes, portioning, cooking, and serving standards.
Oversee the health and safety of customers and staff at Launch Trampoline Park
Fill in where needed to ensure guest service standards and efficient operations.
Supervise and participate in jump area, kitchen and cafe area cleaning.
Ensure that all equipment is kept clean and kept in excellent working condition
through personal inspection and by following the facility’s preventative
maintenance programs.
Ensure that all products are received in the correct unit count and condition and
that deliveries are performed in accordance with the facility’s receiving policies and
procedures.
Fully understand and comply with all federal, state, county and municipal
regulations that pertain to health, safety, and labor requirements of the facility,
employees and guests.
Resolve customer complaints.
Technology
Master the point-of-sale, online booking and event scheduling software.
Develop proficiency in Microsoft Office programs (Excel, Word, and PowerPoint).
Staff Management
Manage personnel during shift
Develop and foster a work environment where all employees are free from
harassment of any kind.
Be knowledgeable of facility policies regarding personnel and administer prompt,
fair and consistent corrective action for any and all violations of company
policies, rules, and procedures.
Identify and train leaders for each area of the park.
Train and develop supervisors.
Report employee misconduct to the Assistant Manager.
Perform any other duties as assigned, requested, or deemed necessary by Owners,
General Manager or Assistant Manager.
Qualifications:
Be 18 years of age.
1-2 years experience in entertainment business, recreation department or
restaurant.
Possess excellent communication skills.
Worked at Launch Trampoline Park for a minimum of 90 days. Displays a
strong knowledge of all job functions and systems. Is viewed as a leader.
Must possess basic math and computer skills, including Microsoft Word,
Excel and Outlook.
Be able to communicate, verbally and in writing, in the predominant
language of the facility’s trade area.
A strong knowledge of our POS system.
Be able to work in a standing position for long periods of time (up to 8
hours).
Be able to reach, bend, stoop, and frequently lift up to 50 pounds.
Must have the stamina to work 50 to 60 hours per week.
Job Types: Full-time, Part-time
Pay: $16.00 - $19.00 per hour
Expected hours: 32 – 40 per week
Experience:
• Supervising: 1 year (Required)
Ability to Commute:
• Methuen, MA 01844 (Required)
Work Location: In person
Methuen MA United States