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Job DescriptionDural is a renowned supplier of profiles for various floor coverings, matting and shower systems and complementary accessories, operating in more than 70 countries on all five continents. Since its founding in 1981, Dural has developed into a medium-sized company that impresses with its innovative strength, exceptional service and a full range of more than5,000 articles. Our aim... is to meet the constantly changing needs of our customers over and with visually and technically sophisticated solutions.Do you have a friendly personality, and do you like to be challenged? Do you think and act proactively and efficiently? Are you also team-oriented and keep a cool head under pressure? Then you would be the perfect match for us!Your tasksOversee the end-to-end process of sales order fulfilment, from order entry to shipment.Ensure accuracy and timeliness in processing sales orders.Collaborate with the Sales team to address any order-related inquiries and resolve issues.Establish and maintain customer service standards within the Sales Order Processing Team.Address customer inquiries and concerns related to order processing in a timely and professional manner.Implement strategies to enhance customer satisfaction and loyalty.Lead and motivate the Sales Order Processing Team to achieve performance goals.Provide training and development opportunities to team members.Conduct regular performance reviews and feedback sessions.Identify opportunities for process optimization and efficiency improvements.Collaborate with cross-functional teams to implement changes that enhance order processing workflows.Monitor key performance indicators and implement strategies to meet or exceed targets.Required profileProblem-solving competence, accuracy, structured working method, ability to communicateSelf-motivated and a drive to deliver resultsCommitment, reliability, punctuality, team spiritStrong problem solving abilities under pressurePreferred Qualifications:Proven experience in a managerial role, preferably overseeing sales order processing or customer service or a related field.Strong understanding of order fulfilment processes and customer service principles.Excellent organizational and leadership skills.Effective communication and interpersonal abilities.Proficiency in using office software and Microsoft Navision (NAV) order processing systems.Advantages of DuralSafe workplace for a growing medium-sized enterpriseEstablished, reputable company.Good development opportunities in an interesting and collegial working environmentPromotion of advanced trainingPermanent employment with defined benefit25 days holiday plus bank holidaysPension contributionsIT system up to dateIf you are interested in becoming part of the Dural Team, please send us your full application including your earliest possible start date. We look forward to you joining our team!Job type: Full Time; PermanentSalary: CompetitiveExperience:Managing a sales order processing / customer service teamMicrosoft Navision (NAV): 1 year (Preferred)Location: Head Office in WakefieldNo agenciesJob Types: Full-time, PermanentBenefits:• Cycle to work scheme• Free parking• On-site parkingSchedule:• 8 hour shift• Day shift• Monday to FridayEducation:• A-Level or equivalent (preferred)Work authorisation:• United Kingdom (required)Work Location: In personExpected start date: 02/01/2025
Denby Dale United Kingdom