- Bilingual Inbound Customer Service Representative at Etech Dallas, TX
- Etech in Dallas, TX, United States
- jobs
- 1 month ago
jobs description
Bilingual Inbound Customer Service Representative job at Etech. Dallas, TX. Bilingual Inbound Customer Service Representative Location Dallas, TX (Northwest Dallas area) :
We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
• Manage large amounts of incoming calls
• Handle sensitive customer information
• Resolve possible data breaches on behalf of our customers
• Responsible for highly sensitive information
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
Skills
• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma or GED
• Great job tenure
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: 40 per week
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance
Experience level:
• No experience needed
Shift:
• 8 hour shift
• Day shift
Weekly day range:
• Monday to Friday
• Weekends as needed
Work setting:
• Call center
• In-person
Education:
• High school or equivalent (Preferred)
Language:
• English and Spanish (Required)
Ability to Commute:
• Dallas, TX 75247 (Preferred)
Work Location: In person
Dallas TX United States