- Scheduler East Los Angeles
- American Guard Services in East Los Angeles, CA, United States
- jobs
- 1 month ago
jobs description
AMERICAN GUARD SERVICES INC IS LOOKING FOR A QUALIFIED SCHEDULER FOR OUR LOS ANGELES OFFICE!!!!
The focus of the Security Scheduler position is on achieving accurate and timely results that support established organizational standards. Drive, determination, and taking responsibility for assuring company resources, policies and procedures are correctly applied are necessary qualities for successful job performance!
Prior Security Experience Is Required!!
Role Responsibility
Specific Duties and Essential Functions:
The Scheduling Coordinator is responsible for staffing, scheduling, and processing payroll for all Security Professionals within assigned client sites for their respective Branch. The Security Scheduling Coordinator is also required to but not limited to the following:
• Maintain regular communication with security officers
• Resolve issues regarding pay, morale, or complaints
• Effectively manages overtime by ensuring effective scheduling and making timely, qualified hiring decisions
• Takes prompt action once a complaint is received regarding employee performance or conduct, administers disciplinary and coaching actions, and initiates and executes routine termination actions
• Maintains site coverage at all times; tracks requests for time off including vacation and personal leave requests to ensure site coverage; responds to emergency situations, call-offs, no-call no-shows, and absences to make sure client sites have coverage.
• Ensures that accurate timekeeping and payroll data is posted in the automated resource system; verifies billing and payroll reports and corrects discrepancies; interfaces with the payroll department to make corrections.
• Maintains current knowledge of site requirements, security officer training, availability and time worked.
• Responsible for identifying any irregularities in schedules/hours, etc.
• Make initial job offers and job transfers
• Create, modify, and manage post schedules to ensure adequate coverage at all times
• Ensure all positions are staffed according to contract requirements
• Adhere to all company policies regarding timekeeping procedures, meal, rest, and period breaks
• Ensuring that all permanent and current schedules are up to date
The Ideal Candidate
Education, Licenses and Certifications Required:
• Must possess a high school diploma or equivalent
• Must be able to meet and maintain any applicable licensing or certification requirements
Type and Length Of Specific Experience Required:
• Minimum of three years of experience in a related position with insight into site scheduling (call center, dispatch or command/control center, shift supervisor)
• Minimum of two years of prior experience with workforce scheduling software application
• Prior work experience in a fast-paced administrative environment
Skills Required:
The Scheduling Coordinator position requires handling a variety of activities simultaneously, working at a faster than average pace with accuracy and attention to detail. The Scheduling Coordinator position will require an individual who thrives in a fast-paced environment, strives for excellence in all areas of work performance, and has exceptional follow up skills.
• Must be detail oriented with the ability to multitask
• Effective time management to deal with frequent deadlines
• Must read, write and speak English. Being multilingual/bilingual is a plus.
• Maintaining composure in dealing with executives, clients, staff and the public.
• Ability to maintain attention and concentration for extended periods of time.
• Ability to function in a fast-paced environment, under substantial time pressure, and to perform under the demands set by the company.
• Ability to perform the general duties and responsibilities set forth above in a consistent and efficient manner.
• Strong written and verbal communication skills
• Excellent computer skills. Highly proficient at MS Word, Excel, with the ability to learn programs quickly.
• Effective oral and written communication skills
• Active listening skills
• Ability to assess and evaluate situations effectively
• Ability to identify critical issues quickly and accurately
• Professional demeanor and appearance
Other:
• Must be at least 18 years old or the minimum age
• Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
• Must be able to pass an extensive background check, including criminal history, personal references, employment, and Department of Motor Vehicle and credit checks, if applicable.
Salary range:
• To be determined based on qualification and experience.
PHYSICAL REQUIREMENTS: You must have the physical ability to perform the job
• Occasionally bend/twist at waist/knees/neck to perform various duties.
• Standing, walking, and sitting for long periods of time.
• Minimal to no stooping or kneeling (running when necessary).
• Sitting for long periods of time.
Please apply at:
http://www.jobsatags.com/welcome.aspx
Job Type: Full-time
Pay: $25.00 per hour
Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Parental leave
• Vision insurance
Schedule:
• Monday to Friday
Education:
• High school or equivalent (Preferred)
Experience:
• Customer service: 2 years (Preferred)
• Computer skills: 1 year (Preferred)
• Scheduling in Security: 2 years (Required)
• Call center: 3 years (Preferred)
• Security: 2 years (Required)
• Dispatch or command/control center: 3 years (Preferred)
• Shift supervisor: 3 years (Preferred)
License/Certification:
• Driver's License or ID (Required)
Work Location: In person
East Los Angeles CA United States