- Customer Care Specialist Marshalltown
- Marshalltown Company in Marshalltown, IA, United States
- jobs
- 1 month ago
jobs description
Our Customer Success team is growing, and we are looking for a Customer Care Specialist to join the effort in supporting our internationally recognized construction tools and equipment brand.
The ideal candidate will have a degree in business management or general business. Prior experience in a customer service role is a plus. This person will be a jack-of-all trades and able to address challenges as they arise. We are looking for a well-rounded candidate whos willing to learn and help us achieve our world class customer experience goals.
Responsibilities:
• Respond to customer questions and product inquiries
• Process sales orders, quotes and reconcile discrepancies
• Have an in-depth knowledge of all products to assist customers with product selection and applications
• Provide timely responses to customers using analytical and problem-solving skills
• Assist in handling resolution of freight discrepancies and warranty items
• Other duties and project work as assigned
• A degree in business management or general studies
• Experience in windows-based computer environment including Microsoft Outlook, Word, Excel and Power Point
• Excellent interpersonal and communication skills effective at all levels
• Ability to organize and manage multiple priorities with high levels of accuracy
• Team orientation to support success of the department
• Excellent communication skills and the ability to work in a collaborative environment
• Self-starter
About MARSHALLTOWN:
Since 1890, MARSHALLTOWN has made reliable, industry-leading construction tools and equipment for various industries: masonry, drywall, concrete, asphalt, tile, flooring, painting, archaeology, and more. MARSHALLTOWN aims to constantly innovate the construction tool and equipment industry, looking for new ways to help finish jobs faster, better, and with more ease. Our tools can be found in major hardware retailers in the United States and around the world.
MARSHALLTOWN offers comprehensive total rewards packages to include competitive wages, matching 401k retirement plans, dental, Traditional, and High Deductible Health Plans with employer HSA contributions, and immediate vacation eligibility, to name a few!
MARSHALLTOWN is proud to provide equal employment opportunity to individuals regardless of race, ethnicity, color, creed, religion, gender, age, national origin, marital status, sexual orientation, gender identity or expression, genetic information, protected disability or veteran status, or any other characteristic protected by state, federal or local law.
Marshalltown IA United States