- Bilingual Deskside Support Analyst Coaticook
- Insight Enterprises in Coaticook, Quebec , Canada
- jobs
- 4 weeks ago
jobs description
Position: Bilingual Deskside Support Analyst(contract).
Description:
Our client in the materials industry is seeking a dedicated and skilled Bilingual Deskside Support Analyst for a minimum 3-month contract with the possibility of extension. The successful Billingual Deskside Support Analyst candidate will provide deskside support, helpdesk services, and perform basic troubleshooting tasks for a small . This role requires on-site presence and bilingual proficiency to effectively assist end users.
Responsibilities:
• Provide deskside support and helpdesk services to end-users.
• Install and configure Microsoft Office applications.
• Perform memory upgrades and other hardware installations.
• Conduct basic troubleshooting for software and hardware issues.
• Respond to and resolve Level 1 technical support tickets.
• Document and track issues in the ticketing system.
• Assist with setting up and maintaining user accounts and profiles.
• Collaborate with other IT team members to escalate and resolve complex issues.
• Maintain a high level of customer service and professionalism.
Requirements:
• High school diploma or equivalent; additional technical certifications are a plus.
• Proven experience in a technical support or IT helpdesk role.
• Proficiency in installing and configuring Microsoft Office applications.
• Basic understanding of hardware components and memory upgrades.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills in both English and French are required for this role (can be French-only).
• Ability to work independently and as part of a team.
• Strong customer service orientation.
Physical Requirements:
• Ability to lift and move up to 50 lbs. of computer equipment as needed.
• Ability to work onsite, daily in Coaticook, QC.
Coaticook Quebec Canada