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Skills:Negotiation, Communication, Problem-solving, Attention to detail, Persistence, Empathy, Time management, Legal knowledge,Company OverviewBSA INFOMEDIA PVT LTD provides verification and collections services to corporate clients in banking, telecom, and insurance sectors. With a focus on asset recovery, our executives are trained in customer handling. Supported by seasoned management, we... ensure best practices and ethics to achieve results. Using cutting-edge technology, we handle over 2 lakh points monthly pan India, offering services such as payment pick-up, collection, field verification, tele verification, and data correction. Headquartered in New Delhi, we employ 51-200 people. Learn more at www.bsacorp.co.in.Job OverviewWe are looking for a junior level Recovery Agent to join our team at BSA INFOMEDIA PVT LTD. This is a full-time position with the location base in Gorakhpur, Mathura, Varanasi, Agra, Amritsar, Ludhiana, and Mohali. The ideal candidate should have between 1 to 3 years of work experience in a similar role.Qualifications And Skills• Excellent communication skills to engage effectively with clients and stakeholders.• Strong problem-solving abilities to address and resolve collection issues efficiently.• Empathy to handle sensitive financial situations with care and understanding.• Effective time management skills to handle multiple tasks and meet deadlines.• Legal knowledge to ensure compliance with relevant laws and regulations.• Negotiation skills (Mandatory skill) are essential to negotiate payment terms and settlements.• Attention to detail (Mandatory skill) for accurate data collection and processing.• Persistence (Mandatory skill) to follow up with non-cooperative clients and ensure payments are collected.Roles And Responsibilities• Contact clients to collect overdue payments and manage a portfolio of accounts.• Negotiate repayment plans and terms with clients to ensure full recovery of debts.• Update and maintain accurate records of all interactions and payments.• Conduct field visits to non-contactable clients and recover outstanding payments.• Verify data and update client information accurately in our systems.• Ensure compliance with legal and company policies during the recovery process.• Work closely with the back-office team to reconcile receipts and correct data discrepancies.• Report recovery and collection performance to management regularly.
Agra Uttar Pradesh India