- Onsite Job - Client Service Representative – Smyrna, GA
- Brickhouse Resources in Smyrna, GA, United States
- jobs
- 1 month ago
jobs description
Brickhouse is actively recruiting a Client Service Representative who is knowledgeable in the Financial Sector!
Job Title: Client Service Representative
Job Location: Smyrna, GA
Onsite Job - 5 days onsite
Contract Duration – 3 months to hire
Pay rate – 18/hr on W2
Summary
Client Service Reps counsel clients, contractors, and business on company's product/service offerings and independently resolve tasks, while maintaining performance standards.
Job Responsibilities
• Counsel current and potential clients on water leak detection solutions and coordinate the installation of equipment.
• Training will be provided on product knowledge.
o Training will be provided on FAQ
• Navigate multiple systems / applications to research and resolve customer inquiries and help them get the most out of their equipment, documenting interactions and following up as needed. Mostly Microsoft Office applications
• Follow-up on prescribed tasks
Skills
• Some technical proficiency to be able to move from one internal system to the next
• Strong communication skills
• The ability to solve questions as related to the product
• Work effectively in a team environment using professional interpersonal and communication skills.
• Comply with corporate policies and internal business processes / procedures while meeting/exceeding service performance and quality standards.
Education/Experience
• High school diploma or GED
• 2-4 years of client service experience
• Proficiency with Microsoft Office, specifically Word and Excel
o Outlook-initiate messages and responses with clients and contractors
o Microsoft Word-basic experience
o Microsoft Excel-need to be comfortable using Excel with regards to viewing spreadsheets and navigate
Smyrna GA United States