- Facilities Management - Regional Delivery Manager Keynsham
- Civil Service in Keynsham, , United Kingdom
- jobs
- 1 month ago
jobs description
To ensure delivery of an excellent facilities management service to our customers for both Hard and Soft FM Services in order that customers can perform at their best, enabling the delivery of HMRC business objectives.To support the lead in delivering proactive supplier relationships management to deliver services in line with agreed contract performance levels and customer requirements. Supporting the development/evolution of our customer focused servicesOversee performance of the hard and soft FM contractors, ensuring coordinated joined up delivery to our customers.To support the lead to integrate contractor delivery in the Regional Centre and Specialist Sites whilst ensuring robust management of performance on legacy contracts across the estate.Input into the review and report on supplier performance to the Estates Area G7 FM Lead, acting to drive continuous improvement.Supportive leadership and direction of Band Os, whilst ensuring a collaborative and joined up approach with the rest of the onsite Workplace Operations Team and the wider Estates business operation.Take proactive ownership to manage customer complaints through to timely and successful resolution.Ensure provision of high quality and consistent communications with customers and key stakeholders.Support escalations through the contractual process as required, managing and owning escalated issues to resolution where appropriate and ensuring effective risk management is applied.Oversee day to day performance to ensure the successful delivery of services to a changing portfolio of properties across the region.
Keynsham United Kingdom