- Operations Administrator Neath
- Insight Workplace Health in Neath, , United Kingdom
- jobs
- 1 month ago
jobs description
About Insight Workplace Health
We are a Welsh company home grown in the steel town of Port Talbot. We're proud to provide occupational health services UK wide.
We ensure that companies have access to the highest quality, cost effective, clinically backed occupational health services when they need it. We service over 800 customers nationwide.
We have a true presence in the area's that we work in. We invest in the highest calibre of staff and the best technology to facilitate our service.
About the role
Insight Workplace Health are a leading provider of occupational health services, based in Wales. Insight has grown rapidly in recent years and has an exciting growth trajectory ahead.
This full-time role is based in Llandarcy, near Swansea. The operations function currently employs 9 people. This is a new and exciting role for the company.
The Operations Administrators role is to deliver the highest level of customer service to our customers. You will be responsible for organising jobs both on site and off site, ensuring that all clinics run smoothly and without hitch.
You enjoy working within a small, versatile organisation and are comfortable in speaking to clients and the public. You will be eager to contribute to and take responsibility for broader operational projects and be focused on delivering key KPIs.
You are great at working effectively with others and using your communication skills across sites, departments and externally to provide and receive information.
You will succeed in the businesses as a self-starter who can work effectively with or without supervision, meticulously with an ability to navigate and prioritise customer service issues and diary booking conflicts where they arise.
You will work as part of a team and require strong administration and organisational skills to manage and prioritise a heavy customer service / administration workload in a fast-paced working environment.
Handling sensitive company and employee data confidentially, discreetly, and securely is essential.
What you'll do
This list is not exhaustive, and the successful candidate may also be expected to take on additional responsibilities within the overall scope of the role.
• Use telephone, email and software to schedule medical appointments
• Maintain and update company databases and activity calendars
• Answer queries from employees and clients efficiently via email and telephone
• Maintain detailed service user and medical records
• Ensure confidentiality of sensitive information
• Strive to meet and exceed customer & internal activity key performance indicators.
• Any other duties as required to assist the Company’s administration
Skills and experience
• Three years in a Customer Service focused environment
• Management of Commercial Telephone Systems
• Intermediate level MS Outlook
• Beginner level MS Word
• Beginner level MS Excel user
• Cloud-based bookings systems experience a plus.
In return we can offer the right candidate an excellent opportunity to learn new skills within this varied and exciting role.
• Be a part of a supportive clinical and operations team
• 26 days holiday per year plus bank holidays
• Private health care plan
• Promotion pathway
• Full training and support
Neath United Kingdom