- Operations Administrator Cambridge
- CAMBRIDGE STUDENT EXPERIENCE LTD in Cambridge, , United Kingdom
- jobs
- 1 month ago
jobs description
Job Title: Operations Administrator
Location: Cambridge, UK
Salary: £24,500 - £26,500
Job Type: Full-time, with flexible working hours and hybrid options. Part-time also considered.
About Us
Cambridge Student Experience, founded in 2015, is an international educational company offering immersive cultural and academic programs to students worldwide. We specialise in English language lessons, skills development courses, and provide a comprehensive experience of life and study in the UK.
We’re excited to welcome an enthusiastic Operations Administrator to our dynamic team. In this role, you’ll play a vital part in our mission to create memorable experiences for our students by supporting daily operations and helping manage our network of host families.
About the Role
As our Operations Administrator, you’ll work closely with Group Leaders and Directors on a variety of tasks that ensure smooth operations across our programs. You’ll handle daily administrative duties, manage communication channels, and work directly with host families to match international students with them based on specific needs. We value flexibility and offer adaptable working hours to fit your schedule, with overtime options available during our busy summer months.
Key Responsibilities
Manage email accounts, serving as the main point of contact for agents, staff, and host families.
Maintain and update host family databases, ensuring all information is current and accurate.
Organize student group placements, assign students to families, and manage bookings.
Collect host family feedback, sharing insights with Company Directors to enhance program quality.
Address inquiries, issues, and concerns promptly, representing our organization with a friendly, solutions-oriented approach.
Manage company calendars, schedule student stays, and organize files for clients and hosts.
About You
We’re seeking a proactive and enthusiastic individual who thrives in a fast-paced environment. With strong customer service and communication skills, you’re someone who can build rapport quickly and handle issues with professionalism. You’ll interact daily with agents, host families, and students, making an approachable and friendly manner essential.
This role requires flexibility; you’ll be available Monday to Friday, with options for weekend or evening hours during our peak season, March to September. During this time, overtime is compensated, and you’ll receive additional pay for taking calls as part of a 24-hour emergency rota. While our busy season requires more availability, we offer flexible working arrangements to ensure a balanced schedule.
Qualifications & Experience
Previous experience in customer service or administrative roles (essential)
Clean driving license and access to a vehicle (preferred)
Experience in an educational setting (preferred)
Benefits
28 days of paid holiday annually (including Bank Holidays)
Flexible working options
Company events and team-building activities
Free parking
Pension plan
Additional earning potential through overtime
Join us in creating meaningful educational experiences for students worldwide. Apply today with your CV and a cover letter, and take the first step towards an exciting opportunity with Cambridge Student Experience!
Job Types: Full-time, Part-time, Permanent
Pay: £24,500.00-£26,500.00 per year
Additional pay:
Performance bonus
Benefits:
Company events
Company pension
Free parking
On-site parking
Schedule:
Flexitime
Monday to Friday
Weekend availability
Education:
A-Level or equivalent (preferred)
Work authorisation:
United Kingdom (required)
Work Location: In person
Application deadline: 10/12/2024
Reference ID: Operations Administrator
Expected start date: 08/01/2025
Cambridge United Kingdom