- Customer Service Manager Milwaukee
- Badger Alloys in Milwaukee, WI, United States
- jobs
- 1 month ago
jobs description
Badger Alloys has retained the Sikich Human Capital Management Advisory Team to identify a Customer Service Manager for their team.
COMPANY SNAPSHOT
Founded in 1966, Badger Alloys is a family-owned and operated sand-casting foundry located in Milwaukee, WI. Through fully integrated services, including a pattern shop and machine shop, casting needs can be met from start to finish using state-of-the-art technology. With more than 200 alloys, Badger Alloys serves a diverse customer base from the pump and valve, chemical, marine, and other industries.
Badger Alloys has been recognized as a Manufacturer of the Year, a Future 50 Company, a Business Friend of the Environment, and received the Central City Business Award. As a business and community partner, Badger Alloys is committed to local workforce development, economic stimulation, investment in local communities, and environmental sustainability. As an employer, Badger Alloys values a family-friendly culture, continuous training and development, and overall employee fulfillment and wellness.
POSITION SUMMARY
Badger Alloys is seeking a Customer Service Manager to join its growing organization! This role involves managing customer queries, handling complaints, optimizing service processes, and coordinating between departments to ensure that products meet customer needs and expectations. A successful Customer Service Manager in a manufacturing environment is proactive in resolving issues, improving service delivery, and enhancing customer satisfaction.
RESPONSIBILITIES
• Lead, motivate, and develop a team of customer service representatives.
• Provide support to customers and the sales team by answering questions, monitoring account activity, and processing documents related to sales orders.
• Responsible for entering data into spreadsheets, databases, and systems, ensuring validity of data, maintaining accurate and organized records.
• Communicate regular updates to customers regarding production, timeline, and delivery status.
• Address customer inquiries and concerns, working with sales and production, to reach resolution.
• Review and improve customer service processes to enhance efficiency and effectiveness.
• Track metrics and prepare reports for senior management.
• Perform all other responsibilities, as needed.
QUALIFICATIONS & SKILLS
• Five to seven years of experience in a customer service management role. Prior experience in the Manufacturing industry is highly preferred.
• Strong leadership skills and the ability to motivate a team.
• High attention to detail with strong organizational and problem-solving skills.
• Exceptional customer service and communication skills, both verbal and written.
• Demonstrated ability to build rapport with customers and internal team members.
• Ethical and trustworthy with high discretion while handling sensitive information.
• Proficient knowledge of Microsoft Office Suite and related software.
WORK ARRANGEMENTS & SCHEDULE
• This is a full-time onsite position (office located in Milwaukee, WI)
• Typical hours are 8:00 am – 5:00 pm
WHY BADGER ALLOYS
As a Badger Alloys employee, you will be given the tools you need to succeed, grow, and advance within the company. Our goal is to ensure all employees are performing in areas where their talents are best utilized. This helps individuals thrive and the company prosper.
In the past few years, our employees have shared in the company’s success through our competitive compensation and benefits package. Some of our benefits include:
• Medical, Vision, and Dental Insurance
• Disability & Life insurance
• 401K plan
• Flexible Spending & Health Savings Accounts
• Paid Time Off & Paid Holidays
Milwaukee WI United States