- Payments Agent (CS) - Operations, MY Marketplace Kuala Lumpur
- Shopee in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
- jobs
- 1 month ago
jobs description
Handling payment related inquiries from buyers & sellersReview and collect all necessary information, analyze and contact relevant departments if necessary to provide appropriate handling, directly solve and follow to the end.Provide an effective solution, do not let the case leading to the crisis.Suggest improvements to the process or find mistakes, follow up closely.Synthesize and build framework for handled crisis cases to retrain frontline staff can handle by themselvesMaintain a balance between company policy and customer benefit in decision making
Kuala Lumpur Federal Territory of Kuala Lumpur Malaysia