About the jobTeam Member supporting NOC operations for continuous monitoring of Global IT Infrastructure (24x7) and services.Proactively ing and notifying stake holders during critical incidents and escalations.Contributing towards ensuring IT uptime, and documentation.Validating for desired performance and health status of all monitoring tools deployed in NOC.Generating reports related to availability, performance and capacity bottle necks at desired intervals as per operational requirements and on need basis.Logging of incidents and events based on appropriate categories using ticketing tool and assigning it to the appropriate stake holders for resolution.Notifying incidents events using appropriate communication channels.Provide appropriate inputs to stake holders during Major incidents.Participate in all review forums to enhance process and procedure involving NOC operations. Technical Skills Knowledge in AWS services like VPC, EC2, S3, ELB, AutoScalingGroups(ASG), EBS, RDS, IAM, Route53, CloudWatch, CloudTrail.Good knowledge on Basic Linux commands, Files and text operations.Monitoring and managing Linux file processes.Experience in analysing, storing logs and copying files between systems.Accessing Linux file system and Linux System disk management.Knowledge in Windows OS. Qualification And Educational Requirements Any Bachelor’s degree Experience 1 to 2 years’ of IT Infrastructure support experience on heterogeneous Infrastructure domains comprising of AWS, Linux, Windows & Network. Nice To Have AWS certificationRHCEITIL Desired Skills and ExperienceNOC Operations, Monitoring
Thiruvananthapuram Kerala India