- Multi-Store Manager - Black Goo Coffee (Tring & Thame)
- Black Goo Coffee in Tring, , United Kingdom
- jobs
- 3 weeks ago
jobs description
Job Role Overview:
The Multi-Store Manager is responsible for leading, managing, and optimising the operations of Black Goo Coffee in both the existing Tring and Thame stores. This role involves ensuring the highest standards of quality, customer experience, and financial performance across the two locations. The Multi-Store Manager will lead a team managers and staff, drive profitability, maintain brand standards, and create a positive work environment.
Key Responsibilities:
1. Operational Leadership:
• Oversee daily operations of Black Goo Coffee in both Tring and Thame, ensuring consistency in service, quality, and customer experience.
• Develop and implement operational strategies to meet company objectives for revenue growth and profitability.
• Ensure compliance with health, safety, and food safety regulations.
• The role will demand operational, hand’s-on leadership during shifts, where that resource is needed most – every area of the businesses.
2. Team Management & Development:
• Lead, mentor, and support managers in both stores, fostering a collaborative and high-performing team culture.
• Recruit, train, and develop staff, ensuring ongoing professional growth.
• Conduct regular performance reviews and provide feedback for continuous improvement.
• Build and maintain positive employee relations to ensure retention and motivation.
3. Financial Management:
• Monitor financial performance of both stores, including managing labour budgets, controlling costs, and driving sales & profitability.
• Analyse sales data and identify trends to optimize business performance.
• Ensure the implementation of promotional strategies to increase sales and meet targets.
4. Customer Experience:
• Maintain high standards of customer service and ensure a welcoming environment in both shops.
• Manage customer feedback, resolving complaints and ensuring swift resolution of issues.
• Work with managers to implement initiatives that improve customer satisfaction.
5. Brand & Marketing:
• Ensure brand standards are consistently upheld across both locations.
• Collaborate with Regional Operations Managers to promote Black Goo’s products, seasonal offers, and events.
• Implement local marketing initiatives tailored to the Tring and Thame communities.
6. Inventory & Supply Chain Management:
• Oversee inventory levels, ensuring optimal stock for daily operations.
• Liaise with suppliers and manage ordering processes to maintain product availability and quality.
• Ensure cost-effective use of supplies and minimize wastage.
7. Business Development:
• Identify new opportunities to grow the business, such as partnerships, catering services, or pop-up events.
• Stay updated on coffee and food trends to maintain Black Goo’s innovative edge.
Key Requirements:
1. Experience:
• Proven experience as an Multi-Unit Manager, Area Manager, or similar role in the hospitality, café, or retail industry.
• Strong leadership experience within multiple locations or outlets.
• Financial management experience, including budgeting, sales analysis, and cost control.
• Proven track record of delivering against targets and business growth
2. Skills:
• Exceptional leadership, communication, and people management skills.
• Strong organizational abilities with the capacity to manage multiple priorities.
• A customer-first mindset, with a passion for delivering outstanding service.
• Proficiency in managing budgets, sales targets, and profitability.
• Ability to analyse performance metrics and develop action plans.
3. Knowledge:
• Familiarity with coffee shop operations, food hygiene standards, and customer service protocols.
• Understanding of relevant regulations, including food safety and health & safety requirements.
4. Personal Attributes:
• Self-motivated, energetic, and results oriented.
• Collaborative and able to foster a team spirit across multiple locations.
• Adaptable, with the ability to manage change and implement new initiatives effectively.
• Customer focussed, relaxed and professional service style – understanding of the Black Goo culture and how to develop it in others.
5. Additional Requirements:
• Flexibility to travel regularly between Tring and Thame.
• Full UK driving licence.
• Willingness to work weekends and evenings as needed to meet business demands.
Why Join Black Goo Coffee Shops?
Black Goo is more than just a coffee shop – it's a destination for people seeking a unique, cosy, and authentic coffee experience. As a Multi Store Manager, you’ll have the opportunity to lead passionate teams, influence business growth, and be a part of a growing and dynamic company
Benefits:
At Black Goo Coffee Shops, we believe in taking care of our team. As a Multi Store Manager, you'll enjoy a range of benefits that reflect our commitment to your well-being and work-life balance:
• Paid Breaks: Enjoy fully paid breaks during your working hours.
• Free Lunch: Complimentary lunch provided during shifts to keep you fuelled and energized.
• Employee Discount: Receive a generous staff discount on all Black Goo products, so you can enjoy our treats even on your days off.
• Paid Mileage: Mileage reimbursement for travel between the Tring and Thame locations, ensuring you're covered for your travel costs.
Job Types: Full-time, Permanent
Pay: £34,000.00-£36,000.00 per year
Benefits:
• Discounted or free food
• Employee discount
• Store discount
Schedule:
• Monday to Friday
• Weekend availability
Application question(s):
• Do you own a car you can reliably travel to work in?
Licence/Certification:
• Driving Licence (required)
Work Location: In person
Tring United Kingdom