jobs description

(Full Time) Customer Support Engineer at OneSignal (United States)

Customer Support Engineer

OneSignal United States

Date Posted: 31 Oct, 2022

Work Location: San Mateo, CA, United States

Salary Offered: $65000 — $75000 yearly

Job Type: Full Time

Experience Required: 1+ years

Remote Work: Yes

Vacancies: 1 available

OneSignal is a leading omnichannel customer engagement solution, powering personalized customer journeys across mobile and web push notifications, in-app messaging, SMS, and email. On a mission to democratize engagement, we enable over a million businesses to keep their users engaged by delivering 10 billion messages daily.

We’re venture-backed by SignalFire, Rakuten Ventures, Y Combinator, HubSpot, and BAM Elevate. We’re a remote-first company, offering remote work as the default option in the United States and in the UK and Singapore, with plans to expand the locations we support in the future.

About the Team:

We pride ourselves on being the best-in-class customer messaging and SaaS provider for large-scale websites and mobile apps. Providing a delightful support experience for every customer is a key part of our ongoing success.

What you'll do:

• Answer technical support questions via email messaging tools and chat
• Help customers set up the OneSignal mobile SDK
• Work with customers to troubleshoot and debug general and technical issues
• Test endpoints of the REST API
• Evaluate crash logs and stack traces to help solve customer issues
• Collaborate with SDK stakeholders to patch bugs and ship updates
• Respond to OneSignal Wordpress and Github issues
• Maintain OneSignal’s knowledge base and create technical documentation
• Build and maintain OneSignal’s example code and projects
• Help with OneSignal demos and customer onboarding
• Be the voice of our customers, and work closely with OneSignal’s product and engineering teams
• Help drive positive reviews on G2 and other review platforms
• Train customers on product enablement to improve overall customer retention

Skills and experience:

• Experience or demonstrable interest in technology and programming
• Enjoyment working with customers via video calls, e-mail, and chat
• Android and/or iOS experience with Java, Objective-C, Swift programming is preferred
• Patience and integrity working with customers
• Strong interpersonal and customer support skills
• Strong written and verbal communication skills

Qualities we look for:

• Friendliness
• Modesty
• Ability to collaborate well on a team
• Self Starter
• Love of learning

In keeping with our beliefs and goals, no employee or applicant will face discrimination/harassment based on race, color, ancestry, national origin, religion, age, gender, marital status, sexual orientation, gender identity, disability status, or veteran status.

About OneSignal

Engage customers through personalized omni-channel messaging

Company Size: 51 - 250 People

Year Founded: 2011

Country: United States

Company Status: Actively Hiring

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San Mateo CA United States

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Apply - Customer Support Engineer