jobs description

(Full Time) Technical Support Engineer at OneSignal (United States)

Technical Support Engineer

OneSignal United States

Date Posted: 17 Nov, 2022

Work Location: San Mateo, CA, United States

Salary Offered: Not Specified

Job Type: Full Time

Experience Required: No experience required

Remote Work: Yes

Stock Options: No

Vacancies: 1 available

OneSignal is a leading omnichannel customer engagement solution, powering personalized customer journeys across mobile and web push notifications, in-app messaging, SMS, and email. On a mission to democratize engagement, we enable over a million businesses to keep their users engaged and up to date by delivering 10 billion messages daily.

1 in 7 new apps launches using OneSignal! We support companies in 140 countries, including Zynga, USA Today, Bitcoin.com, Upwork, Tribune, and many more - from startups and small businesses just getting off the ground to established companies communicating with millions of customers.

We’re venture-backed by SignalFire, Rakuten Ventures, Y Combinator, HubSpot, and BAM Elevate. We’re a remote-first company, offering remote work as the default option in the United States in California, New York, Pennsylvania, and Texas, as well as in the UK and Singapore.

About The Team:

We pride ourselves on being the best-in-class customer messaging and SaaS provider for large-scale websites and mobile apps. Providing a delightful support experience for every customer is a key part of our ongoing success.

In partnership with Piloto Asia Pte Ltd, we are hiring our first Technical Support Engineer in Singapore to better provide support for our APAC customers.

In a typical month, a Technical Support Engineer at OneSignal might:

• Answer technical support questions via email messaging tools and chat
• Help customers set up the OneSignal mobile SDK including for Android, iOS, React Native, Ionic, Cordova, Flutter, Xamarin, Unity
• Work with customers to troubleshoot and debug general and technical issues
• Test endpoints of the REST API
• Evaluate crash logs and stack traces to help solve customer issues
• Collaborate with SDK stakeholders to patch bugs and ship updates
• Respond to OneSignal Wordpress and Github issues
• Maintain OneSignal’s knowledge base and create and maintain technical documentation and video tutorials for new products and features
• Help with OneSignal demos and customer onboarding
• Be the voice of our customers, and work closely with OneSignal’s product and engineering teams to share customer feedback and make recommendations to improve the product
• Help to drive positive reviews on G2 and other review platforms
• Train customers on product enablement to improve overall customer retention

What you'll bring:

• Experience in technology and programming
• Enjoyment working with customers via video calls, e-mail, and chat
• Android and/or iOS experience with Java, Objective-C, Swift programming is preferred
• Patience and integrity working with customers from all over the world
• Strong interpersonal and customer support skills
• Strong written and verbal communication skills

Qualities we look for:

• Friendliness
• Modesty
• Collaboration
• Proactiveness
• Sense of Urgency
• Love of learning

In keeping with our beliefs and goals, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act.

OneSignal collects and processes personal data submitted by job applicants in accordance with our Privacy Policy.

About OneSignal

Engage customers through personalized omni-channel messaging

Company Size: 51 - 250 People
Year Founded: 2011
Country: United States
Company Status: Actively Hiring#J-18808-Ljbffr
San Mateo CA United States

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Apply - Technical Support Engineer