- Analyst Olympia Heights
- VirtualVocations in Olympia Heights, FL, United States
- jobs
- 3 weeks ago
jobs description
Key ResponsibilitiesMonitor queue metrics and staff performance in real-time to meet service level expectationsAdjust real-time metrics and adapt intraday forecasts based on business drivers and historical dataManage real-time skill-based call routing to optimize service levelsRequired QualificationsExperience in contact center operations or workforce managementAbility to provide root cause analysisProficiency in using internal systems for monitoring and reportingExperience with forecasting and staffing adjustmentsAbility to work independently and collaboratively in a team setting
Last updated : 2024-11-09
Olympia Heights FL United States