- Customer Service Assistant McMinnville
- City of McMinnville in McMinnville, OR, United States
- jobs
- 1 month ago
jobs description
Customer Service Assistant
Salary $16.87 - $21.94 Hourly
Location McMinnville, OR
Job Type Part-Time Plus
Job Number FY2025-00162
Department Parks & Recreation
Division Community Center and Rec Programs
Opening Date 10/23/2024
Closing Date 11/6/2024 11:59 PM Pacific
Position Summary
Assist patrons with program registration and reservations. Strong customer service, monitoring building and customer service. Facilitate entrance into the facility including handling admission fees, informing customers about Parks & Recreation Programs, taking customer feedback, completing program registrations, selling and creating memberships, and handling pro-shop sales.
Bilingual skills in Spanish/English are necessary for this position. Employment for this position will be contingent upon a passing score on a bilingual test. The City provides bilingual incentive pay for employees who demonstrate proficiency in Spanish.
This position is scheduled at ~25 hours per week. A typical work schedule is as follows:
- Wednesday - Friday: 1:30pm-8pm
• Saturday: 8:30am-3pm (could vary depending on events)
Essential Job Functions
ESSENTIAL JOB FUNCTIONS:
Customer Service Assistant
• Provide information regarding recreation programs and events.
• Assist customers in registration for classes, programs, and facility reservations.
• Answer patron questions and direct to the appropriate resource if necessary.
• Be knowledgeable about current programs, parks, facilities, department and city policies and procedures.
• Enforce and adhere to all department policies and procedures.
• Program / Room Preparation including set up and tear down rooms for events, classes and rentals.
• Maintain general appearance of the facility and maintain a safe and controlled environment.
• Perform light maintenance and janitorial duties.
Lead Assignment
• Act as lead when the Manager or Coordinator are not in the building.
• Coordinate breaks for on-duty staff.
• Assign tasks to on-duty staff.
• Oversee emergency situations.
• Assist patrons with a variety of needs.
• Monitor reservations during assigned work hours, including setup and teardown of events.
• Communicate with renters and finalize event plans
GENERAL JOB FUNCTIONS:
• Establish and maintain effective working relationships with staff, other agencies, and the public.
• Perform other duties as assigned within the scope of the classification.
• Participate in committees when requested.
• Maintain proficiency in job requirements which may include attending training and meetings, reading materials, and meeting with others in areas of responsibility, which may require travel.
• Maintain work areas in a clean and orderly manner.
• Maintain confidentiality, data integrity, and comply with all related city, state, and federal standards related to confidentiality.
Qualifications
REQUIRED QUALIFICATIONS:
Any equivalent combination of education and experience which provide the knowledge, skills, and abilities required to perform the duties as described. A typical way to qualify would be a high school degree and six (6) months of relevant experience. This position also requires:
Knowledge of:
• Microsoft Office Suite
• Effective verbal and written communication skills
• Cash handling skills
Skill and Ability to:
• Ability to multitask, problem-solve, and remain calm in situations with the public.
• Self-motivate with little or no supervision.
• Exemplify traits that reflect the City's culture, including integrity, a customer service orientation, cultural competency, trustworthiness, flexibility and a willingness to change.
PREFERRED CERTIFICATIONS/LICENSES/TRAINING:
• Bilingual in Spanish and English.
• CPR/AED/First Aid Certification (within 60 days of hire).
Supplemental Information
WORKING CONDITIONS:
The position requires some (40-60%) ability to use dexterity and fine motor skills. Occasional (21-50% of the time) use of office equipment. The position requires some (20-40%) physical effort such as lifting, carrying, or movement, etc. Movements required to complete work require continual speed, agility, hand eye coordination and equipment operation. The work environment is protected with only some occasional hazards or obstacles (20-40%). There is a moderately low level of personal risk or hazard. Job conditions are occasionally uncomfortable, with moderate (20-40%) issues of confinement, temperature change, incident of noise, or interactions of a disagreeable nature, inside/outside work, dirty conditions, exposure to contagious disease, etc. Position may have some responsibility for driving.
SUPERVISORY RESPONSIBILITIES:
Supervision of others is not a typical function assigned to this position. May provide training and orientation to newly assigned personnel and may assign work to other workers.
SUPERVISION RECEIVED:
Works under the general direction of a Parks and Recreation Manager or Supervisor.
The City of McMinnville only accepts applications through our online application system at https://www.governmentjobs.com/careers/Mcminnville. We want you to be successful in applying with us. We highly encourage you to complete and submit your application in advance of the deadline. For technical assistance, please call (855) 524-5627.
The City of McMinnville is an equal opportunity employer.
Applicants with disabilities who need a reasonable accommodation (e.g., assistive listening devices)
to participate in the recruitment and/or selection process should contact Vicki Hedges, Human Resources Manager.
The City of McMinnville is proud to hire veterans.
Applicants are eligible to use Veteran's Preference in accordance with ORS 408.225, 408.230 and 408.235; and OAR 105-040-0010 and 105-040-0015. Military personnel who expect to be honorably discharged from the military within 120 days of certifying veteran status on this job application, may also request preference. Preference will only be given if the applicant meets the minimum qualifications and any special qualifications for the position and they electronically attach the required documentation at the time of application.
DOCUMENTS REQUIRED:
• MEMBER COPY 4 of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215) - OR - Letter from the US Dept. of Veterans Affairs indicating a non-service connected pension. If you need to request a copy of your DD-214, click here.
• Disabled Veterans must also submit a copy of their Veterans disability preference letter from the Department of Veterans Affairs.
For information regarding Veteran's Preference qualifications, visit the following website: https://www.oregon.gov/boli/workers/Pages/veterans-preference.aspx
The City of McMinnville prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at the City of McMinnville are based on business needs, job requirements, and individual qualifications, without regard to race, color, age, religion or belief, gender, sexual orientation, ability, family or parental status, or any other status protected by state and federal law. We do not tolerate discrimination or harassment based on any of these characteristics.
To apply, visit https://www.governmentjobs.com/careers/mcminnville/jobs/4701656/customer-service-assistant
jeid-9ae1b02b52435d4a8b8fe55069d818b6
McMinnville OR United States