- III Rep Customer Service Cranberry Twp
- Umanist Staffing in Cranberry Twp, PA, United States
- jobs
- 1 month ago
jobs description
Job Overview
Join our dynamic team as a Customer Service Representative III, where your primary role will be to deliver exemplary customer service. This position involves addressing customer inquiries through both email and telephone communications, while also supporting the promotion and selling of our products and services on a minimal basis.
Key Responsibilities
• Respond to customer inquiries via telephone and email
• Reference published materials or consult with senior staff to assist customers
• Maintain and document records of recurring customer service issues using computerized tracking systems
• Utilize relevant applications to navigate data entry and information gathering effectively
Required Skills
• Proficient verbal and written communication skills in both English and French
• Ability to effectively navigate computerized data entry systems
• Strong problem-solving skills to handle customer inquiries efficiently
• Basic understanding of customer service principles
Qualifications
• Bilingual in English and French (both verbal and written) is essential
• While a college degree is not mandatory, it is preferred
• Limited knowledge of the organization, products, and services is acceptable
Career Growth Opportunities
This role provides a valuable entry point into the customer service field, offering insights into operational processes and potential pathways for career advancement within our esteemed organization.
Company Culture And Values
We pride ourselves on fostering a supportive and collaborative work atmosphere. Our commitment to exceptional customer service is at the core of our company values, promoting teamwork and mutual respect among all employees.
Networking And Professional Opportunities
By joining our team, you will have the opportunity to build professional relationships that can facilitate networking and skill development, enhancing your career trajectory in the customer service industry.
Schedule
• Monday to Friday, with shifts available from 8:00 am to 4:30 pm EST or 8:30 am to 5:00 pm EST.
• Please note that this role will be 100% onsite at our Cranberry office.
• There is no mandatory overtime.
Employment Type: Temporary
Cranberry Twp PA United States