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Sr. Customer Solutions Manager, WWPS GovTech, Customer Solutions Management, xTech

Job ID: 2804366 | Amazon Web Services, Inc.

Are you passionate about shaping the future of Government Technology by paving the way for innovation through customer advocacy? Do you have the program management and technical acumen to earn trust with executives and project team members alike? Are you a problem solver motivated to foster cloud adoption in alignment with your customer’s mission?

Amazon Web Services (AWS) is seeking a Senior Customer Solutions Manager (CSM) to join our Worldwide Public Sector Government Technology team to help customers realize sustained business value by accelerating their cloud transformation journey.

Key Job Responsibilities

Working with organizations in all stages of their cloud adoption, Customer Solutions Managers (CSMs) are advocates guiding customers through the value realization, enablement, and governance of their cloud transformation journey.

1. Value Realization: You identify and accelerate the customer’s realization of value throughout the cloud lifecycle through the adoption of AWS services, AWS partner solutions, AWS best practices, and more.
2. Enablement: You help customers achieve organizational cloud readiness, cloud fluency, and cloud skills through skills guilds, experience-based accelerators, training partners, and more.
3. Governance: You establish and mature operating models/structures to drive scale and long-term success through the application of AWS frameworks and mechanisms.

A Day in the Life

Empowered by an inclusive environment, work/life harmony, and career advancement, you are a member of a diverse, global community of Customer Solutions Managers (CSM) who deliver cloud solutions that influence business and IT transformation for our customers. Day-to-day, you will balance your time between directly engaging with customers, partners, internal AWS teams, and services to help our customers on their journey in the AWS Cloud.

You will work across AWS to apply your technical, business, and program management expertise to solve some of the most complex and challenging technology problems for our customers.

Working backwards from the customer, you will define opportunities and understand associated business and technical risks that are strategic to the customer’s cloud journey including large-scale migrations, data analytics, digital transformation and innovation, business agility, and more.

You will influence technical stakeholders, partner with cross-functional teams, and pre/post-sales to drive detailed discussions seeking alignment to deliver cloud adoption and migration strategies with and on behalf of your customer.

You create, manage, and deliver business and technology projects navigating risks or roadblocks and can execute in an ambiguous and changing environment.

You will serve as the customer’s cloud journey coach and be the voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams.

To support the evolution of the AWS customer experience and/or Customer Solutions Manager discipline, you are expected to share best practice learnings into a reusable asset for internal reuse.

Seeking a candidate who is willing to pass the Certified Solution Architect, Associate level within the first year of employment.

This position may require 25% - 40% travel dependent on geo and time of year.

About the Team

Worldwide Public Sector CSMs are advocates that help customers invent and build in the cloud.

• Working backwards from the Customer – we dive deep to understand context, vision, and strategic goals to proactively guide and accelerate cloud journeys.
• Guided by Facts and Data – through our expertise, we inform priorities and influence the customer, AWS service, best practice, and industry solution opportunities.
• Focus on Excellence – we take pride in our knowledge and expertise in bringing the best solutions forward to achieve customer outcomes.
• Simplification and Agility – we bring clarity to complexity and enable experience-based learning and iterative approaches to demonstrate results and value.
• Inclusion, Diversity & Equity – we take intentional actions to support our authentic selves, celebrate diverse perspectives, and ensure opportunities for growth are available to all.

BASIC QUALIFICATIONS

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.
• 2+ years of customer-facing work, engaging with customer executives, technologists, or partners to solve business problems with advanced technologies.
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams.

PREFERRED QUALIFICATIONS

• Experience implementing cloud services including migrations and modernization projects or similar.
• PMP certification, or SCRUM/Agile, SAFe certification.
• Experience in external customer-facing role(s) within ISVs.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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Chicago IL United States

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