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Store General Manager - Santa Maria, CA

Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet:

  • We love all pets like our own
  • We’re the future of the pet industry
  • We’re here to improve lives
  • We drive outstanding results together
  • We’re welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers.

The General Manager (GM) is responsible for leading through Petco’s vision of “Healthier Pets. Happier People. Better World.” in order to develop a high-performing team that consistently delivers top-line sales growth while maintaining a focus on the welfare, health and proper care of all animals.

Essential Job Functions:

  1. People:
  • Build a team that embodies the Petco brand by delivering exceptional service and driving guest loyalty.
  • Attract, hire, and retain a diverse team of top talent.
  • Train, coach, and develop department level leaders and hourly store partners.
  • Create an environment that inspires and encourages the growth and engagement of partners.
  • Promote a positive culture of teamwork.
  • Ensure quick and courteous service to all PETCO customers.
  • Responsible for all partner performance management in the store.
  • Performance:
    • Meet or exceed goals related to total store sales, profitability, and operational excellence.
    • Schedule and adjust labor hours & payroll to maximize productivity.
    • Review and interpret financial and operational reporting regularly.
    • Identify underperforming metrics and develop strategies to improve the business.
  • Process:
    • Ensure the proper health, appearance, welfare, and proper handling of all animals.
    • Ensure merchandise is properly priced, displayed and stocked.
    • Complete and submit accounting, inventory management and payroll paperwork in a timely manner.
    • Maintain the store's appearance adheres to Petco operational standards.
    • Protect Petco pets & merchandise, and minimize loss.
    • Ensure store is opened/closed in accordance with policies and procedures.

    Work Environment:

    The majority of job duties are conducted indoors, although occasional merchandise stocking, customer carry-outs, and bank deposits will require that an employee leave the store briefly. This position requires bending, kneeling, moving merchandise (up to 50 pounds, as necessary) and standing for long periods of time.

    Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

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    Santa Maria CA United States

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