- 11984 - BPO On-Site Operations Manager - Plano, TX Texas
- Kelly Services in Texas, , United States
- jobs
- 1 month ago
jobs description
Together we change lives.
Kelly is a team of experts driven by our belief thatthe impact of the right person in the right job is limitless.
No matter
where you are in your career journey you can apply your knowledge and passion
to move people, organizations, and communities forward. You’ll have
opportunities to grow your expertise and capabilities, both
professionally and personally. As a team we celebrate inclusion, caring
and collaboration. As a company we value your contribution, we work with
integrity, and we always put people first – so your impact really will change
lives.
Our On Site BPO Operations Manager is Accountable for:
Directs the ongoing daily activities of the assigned
distribution facility assuring accurate accountability and efficient movement
of product. . Support of corporate and contract objectives, financial,
personnel and operational management at KOCG operations and including.
• Customer relations
• Day to day operational work
• Financial reporting
• Performance management and development of direct reports
• Growth Development Process / training
• Continuous Process Improvement
• Communication of KOCG initiatives
• Human resource assistance
Essential Skills:
• Support customer relations at operation through regular contact and communication with site customer
• Daily operations reporting
• Profit and loss statement review
• Manage employee and operational issues with assistance from HR
• Generate productivity reports as needed
• Assist with Continuous Process Improvement (CPI) events
• Conduct employee evaluations and development plans
• Provide coaching/counseling through Performance Improvement Plans and corrective actions
• Payroll processing and reporting
• Contract compliance
• Weekly operations reporting
Total
compensation package and benefits commensurate with the
position.
Kelly is an equal opportunity employer committed toemploying a diverse, equitable and inclusive workforce, including, but notlimited to, race, gender, individuals with disabilities, protected veterans,sexual orientation, and gender identity. Equal Employment Opportunity isThe Law.
Texas United States