- Field Service Technician (Hamilton)
- Canon Canada in Hamilton, ON, Canada
- jobs
- 1 month ago
jobs description
Canon has been at the forefront of digital imaging solutions for more than 80 years. We've established a diverse culture that's made us a respected and successful industry leader. Canon's corporate philosophy is Kyosei: all people, regardless of race, religion, or culture, harmoniously living and working together into the future. We have been recognized by Forbes as one of Canada's best employers for diversity.Each year, we demonstrate our ongoing commitment to environmental sustainability by participating in programs that support this philosophy and our Environmental Charter. Since 2019, Canon Canada has been named one of Canada's Greenest Employers, an award that recognizes employers leading the way in creating a culture of environmental awarenessWe've adopted to the new world of work by introducing multiple workstyles to compliment our philosophy of belonging. We have high expectations of ourselves – and of you. We expect you to contribute from Day 1. We want your career with us to be a journey, and we provide the tools to help you succeed and have a valuable role in Canon's story.We offer comprehensive health and wellness benefits, learning and development opportunities, recognition programs, and other perks.Join our team and reap the rewards as we take Canon to the next level!Field Service Technician - (Hamilton)Do you like working with your hands?Are you mechanically inclined?Can you troubleshoot hardware?Do you have some exposure to troubleshooting software?You will be servicing accounts across Greater Hamilton and surrounding areas, including Brampton/Barrie area.Our Service Technicians provide superior customer service to Canon clients, repairing and maintaining high-end black and white and colour printing equipment in an assigned territory. Key Responsibilities:Follow contact protocol when discussing service-related matters with Dispatch and FSM:Product informationCustomer concernsParts problemsAdhere to customer requirements in providing quality products and serviceRespond to customer calls in a prompt and efficient mannerAccomplish assigned service calls thoroughly within an average time per call as defined by managementPerform equipment repairs and conduct preventative maintenance using the most cost-efficient methodsComplete standard network installations of equipmentFill out performance reports on unusual equipment problemsSubmit all service reports in a timely fashionMaintain parts inventory, and order parts as necessaryTo Succeed, You Will Have:Completed post-secondary education (specialty in mechanical or technical or technological electronics, and/or business equipment)Computer knowledge (working knowledge of Microsoft Windows, Microsoft Office Suite)Demonstrated knowledge of and aptitude for electro-mechanicsProven knowledge of colour theoryGood interpersonal and communication skills, with the ability to deal with people in all levels of the organization and its customers in a diplomatic and professional mannerAble to install and set-up delivered equipmentStrong organizational skills, with the ability to organize a territory effectively to minimize travel time and to maximize on number of clients to serviceMust possess a valid driver’s license, a safe driving record, and a dependable vehicleWhy Join? VIRTUAL WORKThis position offers a Virtual work schedule. You will be 100% remote and not required to report to the office unless there is a specific business need (work schedules and office reporting requirements may change from time to time based on business needs)When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools BENEFITSComprehensive health coverage plan that includes medical, dental and visionLife insurance, disability and wellness programsVacation, Paid Personal Time and Sick daysMatching RRSP contribution & Profit-Sharing ProgramTuition Assistance Program for professional continuing educationDiscounts on Canon products, retailers, memberships and more! EMPLOYEE PERKSEmployee referral programInspire Program, online peer-to-peer recognition for redeemable points on hundreds of productsCommunity involvementEmployee Appreciation EventsJoin our team and reap the rewards as we take Canon to the next level!As an equal opportunity employer, we welcome applications from all backgrounds and are committed to supporting and celebrating the diversity in our workforce. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.Canon Canada Inc. is proud to provide accommodation(s) during the recruitment process. For applicants requiring accommodation in the recruitment and assessment process and when hired, please contact us at accessibility@canada.canon.com or at 1-855-531-3850 or 905-863-8713.Since 1973, Canon Canada has been the leading provider of consumer, business, and professional digital imaging innovation. Headquartered in Brampton, Ontario, with additional offices across the country, we are committed to the highest level of customer satisfaction and loyalty and provide 100% Canadian-based service and support for every product we distribute.To learn more about Canon, visit careers.canon.ca Job ID: 44922816744___________________Canon Canada