jobs description

Holiday Inn Express Waikiki is seeking a Reservations Manager to join our team! Our ideal candidate for this position is thorough, flexible, and dedicated to exceptional guest service.

The Holiday Inn Express Waikiki is located at the gateway of Waikiki in Honolulu. This 44-storey hotel with panoramic views of the Pacific Ocean, Koolau mountains and Waikiki skyline is just 3 blocks from Waikiki beach and 4 blocks from the Hawaii Convention Center.

San Francisco based Sightline Hospitality, LLC is a hotel management company of a portfolio of Full-service, Limited Service and Boutique hotels across the United States, including Hawaii. Our unique and thoughtfully designed collection of boutique hotels, spas, and restaurants offer remarkable experiences across the United States. Through warm, welcoming, and genuine service, our staff creates memorable lodging, dining and wellness for our guests. We pride ourselves on a collaborative workplace whose foundation is our staff, our guests and our communities. The success of our business begins and ends with you!

Essential Job Functions:

1. Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications.
2. Assist in the monitoring of competitors, dynamics of local market, demand generators, and contribute to the hotel pricing and market mix strategy.
3. Manage the daily activities of the reservations staff. Schedule and assign work.
4. Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert management of potentially serious issues.
5. Ensure all staff is properly trained on systems and service standards and have the tools and equipment needed to effectively carry out their job functions.
6. Interact with outside contacts:
   • Guests, visitors - to ensure their total satisfaction
   • Other contacts as needed (other hotels, travel and tour representatives, professional organizations, community groups)
7. Promote teamwork and quality service through daily communication and coordination with other departments. Monitor group reservation activity daily and communicate status with sales department. Follow up on tentative sales bookings with respective sales staff to update status. Communicate fluctuations in room occupancy to operations so that appropriate staffing adjustments and efficiencies are maintained.
8. Respond appropriately to guest complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
9. Complete records and reports in regard to room availability and guest room commitments; forecast weekly occupancy and rate.
10. Maintain historical records of reservations arrivals, cancellations and denials to assist in formulating future reservations estimates.
11. May serve as "manager on duty" as required.
12. Perform other duties as assigned including assisting Reservation Agents in their job functions during peak periods.

Minimum Qualifications:

1. High School Diploma or equivalent and two years of reservations/front office experience including management experience, or an equivalent of education and experience.
2. Bachelor's degree in Hotel Management, Business Administration or related field preferred.
3. Must speak fluent English.

Desired Skills/Experience:

1. Communication skills are utilized a significant amount of time when interacting with guests, clients and employees.
2. Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.
3. Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
4. Problem solving, reasoning, motivating, organizational and training abilities are used often.
5. May be required to work nights, weekends, and/or holidays.

Essential Physical Abilities:

1. Frequently standing up or moving around the facility.
2. Use a keyboard to operate reservations system, etc.
3. Carrying or lifting items weighing up to 10 pounds.

Benefits:

1. Competitive Bonus Plan
2. 401(k) Plan
3. Medical, Vision, Dental, and Life Insurance
4. Employee discount for stays at hotels within Sightline Hospitality's expanding portfolio.

Holiday Inn Express Waikiki Beach is an Equal Opportunity Employer and welcomes applicants and employees of all backgrounds. M/F/D/V/SO

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Honolulu HI United States

salary-criteria

Apply - Reservations Manager - Holiday Inn Express Waikiki